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Old 07-04-2014, 12:32 AM  
InfoGuy
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Join Date: Apr 2010
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Quote:
Originally Posted by rowan View Post
Checked 3 domains, selected "Renew Immediately", clicked Submit, clicked Submit.

That should renew 3 domains. Pretty simple, right? Wrong. I've since received 4 emails:

- the first and second email inform me that registration for two of the domains has been extended for a year
- the third email informs me that registration (not just the renewal job!) for those same two domains has been cancelled
- the fourth email informs me that the third domain has been extended for a year

I had a similar thing happen a few weeks ago, but it was hard to figure out what was happening because I was trying multiple things with the new interface. This time I just did the one thing only.

How hard can it be for Moniker to renew 3 domains immediately? And why is this still not working a month later?
Why deal with the incompetence? Transfer out, problem solved.

Moniker's inability to get basic problems resolved in over a month is a huge red flag. Why are you being so loyal when they obviously don't give a rat's ass about their customers?
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