Our "case" is still being reviewed. To make myself feel a bit better I just keep e-mailing them
"Dear Stephanie,
Thank you for contacting PayPal.
Your account is in the review process, continuous email will not rush your
case, cases are worked by date received. Thank you for your patience.
If you have any further questions, please feel free to contact us again.
Sincerely,
PayPal Compliance Department"