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the state of B2C is pretty dire as well
I'm in the process of moving and starting a new venture. I contacted 9 real estate companies in my destination country to find long term accommodations. In my contact I included our full names, name of company my dude will be working for, biz title, our very generous budget. One agent got back to us.
Go to book flights and find out our regular travel agent is away on a conference. We're eager to book the tickets so we decide to try someone new. We're abruptly told by the new agent that our airline of choice doesn't allow cats on flights to our destination country. Um, yeah they do. Chica has us take a seat and she goes out to get coffee before calling the airline to confirm that we were right. Guess who lost a commission and any chance of getting a call when we book flights for my entire family to come and visit. We waited until our regular agent got back and went through her.
I set up an appointment with an account manager at a new bank to set up a very specific type of bank account my credit union doesn't offer, and also to transfer over my not-insignificant savings. Dude kept me waiting for 20 mins on the day of our appointment and tells me that the type of account I want to set up won't let me do what I need it to do. I leave in frustration, knowing he's incorrect. The next day I go back, speak to a regular teller and get the account set up exactly the way I need it. I need the account, no fucking way will I transfer my savings there though.
So yeah, the human capacity for laziness and incompetence never ceases to astound me. At least that means people with drive, skill and intelligence will always succeed.
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