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It depend what you want to do with your CRM. Salesforce is overkill for small business, I tested some opensource ones like openerp, it's cool, my wife uses capsule crm in google apps it does what she needs. There is also vtiger or the open source of sugarcrm. So really it depends on the features you're looking for.
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The second time the dog bites you, it's not his fault.
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