Anyone here use Salesforce.com?

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  • TwinCities
    Confirmed User
    • Oct 2003
    • 492
    #1

    Anyone here use Salesforce.com?

    I'm looking at a variety of CRM's trying to figure out what the best one might be. It looks like Salesforce.com is king of the hill. I hate they bill 12 months in advance though!

    Anyone have experience with Salesforce?
    Tags: None
    • Niktamer
      Lord of the Leads
      • May 2005
      • 3021
      #2
      We do, its good for large operation. Else you can find formidable & affordable tools that do the job. It really depend on the size of your staff / rolodex /targeted markets.

      We like the very good customization options, they have strong apis, quick support and billing... .

      If you can make sure your teams use it, go for it.
      You need to have leader or a strong strategy to make sure to implement it in the daily work culture.
      If you can achieve that, sky is the limit.
      Last edited by Niktamer; 04-12-2014, 01:42 PM.

        Comment

        • AsianDivaGirlsWebDude
          Purveyor, Fine Asian Porn
          • Jul 2004
          • 38323
          #3
          Just saw news that Salesforce is planning to lease a major portion of what will briefly be the tallest building in the Western US, the TransBay Tower, currently under construction in San Francisco (a taller tower is already underway in LA, and will open a few years after the Transbay, now Salesforce, Tower):





          Salesforce on Friday announced that it will lease half of the Transbay Tower in South of Market once its completed, which is expected in 2017.

          "It is clearly something we have been planning for," Mayor Ed Lee said at a news conference Friday morning at 50 Fremont St., the site of Salesforce's current headquarters.

          The cloud computing company also announced that it expects to hire up to 1,000 new employees in San Francisco in the next year. Salesforce currently employees about 4,000 people in The City, according to the company.


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            • avalanche
              Confirmed User
              • Feb 2005
              • 1922
              #4
              It's an incredible platform with nearly endless potential. At first it can be daunting, but if you spend the time to learn it and use it, you will love it!
              Avalanche

              CherryPimps - Daily Pornstars, LIVE and more!

                Comment

                • Naughty Webby
                  Registered User
                  • May 2013
                  • 79
                  #5
                  It's good for huge companies with a tech team to support it, customize it for their workflows and sales cycles, etc. They like to brag about all the fortune 500s that use it. More power to them.

                  But just because it's good for big companies doesn't mean it's good for everyone!!!

                  For a smaller co, 50 or less users, it's probably terrible. Go with some lighter weight and more flexible.

                  Salesforce also make it extremely hard to get your data out if you change your mind. You'll lose some data for sure if/when you leave.

                    Comment

                    • avalanche
                      Confirmed User
                      • Feb 2005
                      • 1922
                      #6
                      Originally posted by Naughty Webby
                      It's good for huge companies with a tech team to support it, customize it for their workflows and sales cycles, etc. They like to brag about all the fortune 500s that use it. More power to them.

                      But just because it's good for big companies doesn't mean it's good for everyone!!!

                      For a smaller co, 50 or less users, it's probably terrible. Go with some lighter weight and more flexible.

                      Salesforce also make it extremely hard to get your data out if you change your mind. You'll lose some data for sure if/when you leave.
                      I would definitely agree that it's not for everyone and not for very small shops.

                      However, I was having this same conversation last week and we likened it to OpenX. To some it is bloated and to complex to use, but if you want something scalable and powerful it is close to, if not the best available.

                      I wouldn't agree that you can't get your data out of it. We run a mirror of our SalesForce system for safety offline. The data is there and if you have a skilled staff to do the export properly you can get it out. It's really no different than any other database, it depends how intricate you make it... the more intricate, the more difficult it will be to successfully remove and setup elsewhere.

                      But, lastly, this is all partially what we love about SalesForce, you can highly customize it however you wish, it's really a blank slate.
                      Avalanche

                      CherryPimps - Daily Pornstars, LIVE and more!

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                        • Naughty Webby
                          Registered User
                          • May 2013
                          • 79
                          #7
                          Yes, but it will draw resources towards it that might be better used elsewhere. And the "tweaking" is never done. It really depends on the needs, and the resources at hand.

                          For simple contact management, it is way overkill. For a simple sales cycle / drip program I again feel it is overkill.

                          If you've never actually moved out of salesforce, you might be surprised how difficult it is and how much data will be lost. I'd talk to Salesforce about this issue before committing to them.

                            Comment

                            • TwinCities
                              Confirmed User
                              • Oct 2003
                              • 492
                              #8
                              Thanks for the feedback guys. It is only a couple of us that would use the CRM and I too was worried Salesfore was overkill and going to be overcomplicated. I still haven't ruled it out though because it seems like almost every 3rd party app/tool out there integrates with Salesforce.

                              I was actually looking at http://www.nutshell.com too which does allow for some integrations as well. Anyone with experience with Nutshell?

                                Comment

                                • ajrocks
                                  Confirmed User
                                  • Nov 2004
                                  • 4526
                                  #9
                                  I worked with SF for a long time. It is a great software package but it does really need to be customized to work for an online non traditional sales market. It's not geared toward affiliate marketing at all. The sales funnel it uses as it's foundation just doesn't jig right out of the box.

                                  Using a CRM is a smart move on your part but you might need to look at investing some money into customization. Don't bother wasting your time with the free ware stuff; It's not worth investing your time into.
                                  SEO Strategy - Digital Strategy - Cannabis Lead Generation

                                  Skype aj.durden1

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                                    • TwinCities
                                      Confirmed User
                                      • Oct 2003
                                      • 492
                                      #10
                                      Bump for more feedback.

                                        Comment

                                        • NETbilling
                                          Confirmed User
                                          • Jan 2002
                                          • 8598
                                          #11
                                          It was overkill for us so we switched to Zoho


                                          Mitch Farber
                                          CEO - NETbilling, Inc.
                                          Email / Phone: 888-357-8166 / 661-252-2456
                                          Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

                                            Comment

                                            • AdultKing
                                              Raise Your Weapon
                                              • Jun 2003
                                              • 15601
                                              #12
                                              I recommend Daylite for smaller operations.

                                                Comment

                                                • teomaxxx
                                                  Confirmed User
                                                  • May 2003
                                                  • 2737
                                                  #13
                                                  I am short CRM.
                                                  Last edited by teomaxxx; 04-14-2014, 09:52 PM.

                                                    Comment

                                                    • corvette
                                                      Confirmed User
                                                      • Oct 2001
                                                      • 7880
                                                      #14
                                                      we use sf, it was tough to implement, but now that its setup, it is overkill, but looking at other products a few months back we considered before the yearly contract renewed, it seemed one of the most cost-effective solutions, then when you consider the cost of implementing the new system in, we decided to stick with sf
                                                      If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

                                                        Comment

                                                        • Robin
                                                          Confirmed User
                                                          • Dec 2012
                                                          • 261
                                                          #15
                                                          Salesforce is a great platform with a huge potential. However as many people said already it needs quite a lot of customization. For this you would require a dedicated tech support.
                                                          Besides all this is very easy to work with, helps you be more organized and put together good business strategies.
                                                          Easy to track all the actions of the people from the company that are using it. I wouln't recommend it for small businesses though
                                                          Ovidiu aka Robin
                                                          Business Development Manager
                                                          www.affiliates.auroraglobal.com
                                                          Skype: irip77

                                                            Comment

                                                            • BareBacked
                                                              Confirmed User
                                                              • Feb 2007
                                                              • 3685
                                                              #16
                                                              Originally posted by avalanche
                                                              I would definitely agree that it's not for everyone and not for very small shops.

                                                              However, I was having this same conversation last week and we likened it to OpenX. To some it is bloated and to complex to use, but if you want something scalable and powerful it is close to, if not the best available.

                                                              I wouldn't agree that you can't get your data out of it. We run a mirror of our SalesForce system for safety offline. The data is there and if you have a skilled staff to do the export properly you can get it out. It's really no different than any other database, it depends how intricate you make it... the more intricate, the more difficult it will be to successfully remove and setup elsewhere.

                                                              But, lastly, this is all partially what we love about SalesForce, you can highly customize it however you wish, it's really a blank slate.
                                                              How many employees do you have using it?
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                                                                • SykkBoy
                                                                  Jesus loves bacon
                                                                  • Feb 2001
                                                                  • 19969
                                                                  #17
                                                                  Like Mitch, we made the switch to Zoho for much of the same reason.
                                                                  Support my new movie “The Second Coming”

                                                                    Comment

                                                                    • iwiiiiiiiiii
                                                                      Outside The Box Geek
                                                                      • Oct 2004
                                                                      • 550
                                                                      #18
                                                                      It depend what you want to do with your CRM. Salesforce is overkill for small business, I tested some opensource ones like openerp, it's cool, my wife uses capsule crm in google apps it does what she needs. There is also vtiger or the open source of sugarcrm. So really it depends on the features you're looking for.
                                                                      The second time the dog bites you, it's not his fault.

                                                                        Comment

                                                                        • TwinCities
                                                                          Confirmed User
                                                                          • Oct 2003
                                                                          • 492
                                                                          #19
                                                                          It seems like the consensus is largely that it's overkill for small business. I was looking at http://www.pipedrive.com too which seems to have some great reviews.

                                                                            Comment

                                                                            • ilnjscb
                                                                              Confirmed User
                                                                              • Jun 2009
                                                                              • 8957
                                                                              #20
                                                                              It depends on your business. All CRMs are complex if you want them to really add value.

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