>> Hey JMBSoft - You SUCK!

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  • kmanrox
    aka K-Man
    • Oct 2001
    • 29295

    #1

    >> Hey JMBSoft - You SUCK!

    JMBSoft.com (in reference to their TXPx s'ware)

    It is my personal opinion, that your support sucks ass.

    A customer of yours send a support ticket asking for help fixing an error with your script. You have no answers and tell them to take it to the forum --- WEAK

    I email you asking for instructions on integrating with a trade script and this is their response;

    Greetings,

    Sorry, I don't have specific instructions for trade script integration.

    Regards,
    Jeremy
    Hey Jeremy, FAH-Q!

    I know it's pretty unbelievable that our client isn't The Hun, but is it really that unforeseeable (sp?) that a TGP operator would have a need to integrate with a trade script? Some cutting edge foresite you have there, slick.
    Crypto HODLr
    Crypto mining
    Angel investor
  • Jens Van Assterdam
    The Dupre Pimp
    • Feb 2008
    • 6677

    #2
    They are pretty smart with their eMail support overall..

    Code:
    [I]> Hey there,
    > 
    > i tried to set up your tgp-x script but iam getting this error msg 
    > when i try to scan galleries.
    > 
    > http://www.domain/tgpx/admin/index.php?r=txShGalleryS
    > canner
    > 
    > "The gallery scanner cannot be started through the control panel 
    > because the PHP
    > shell_exec() function has been disabled by your server administrator. 
    > Please see the documentation for possible alternatives."
    > 
    > 
    > 
    > I have enabled shell_exec but iam still getting this error msg. Heres my php info:
    > http://www.domain.com/phpinfo.php
    > 
    > 
    > 
    > You can also reach me on ICQ: 480-812-430[/I]
    Their fantastic reply..

    Code:
    [B][COLOR="Yellow"]Greetings,
    
    Please use the tech support forum to get assistance with this issue.
    http://www.jmbsoft.com/support/
    
    Using the support forum has a few advantages:
    
    1. You will be sure to get a timely response.  When you send a message through the contact form or to this e-mail address it gets mixed in with other general customer service messages and may take longer for a response.
    
    2. Using the forums allows the knowledge gained to be shared with other users.  You may be able to find an answer to your question already posted in the forums, or a user familiar with the issue you are experiencing may be able to assist you before I get a chance.
    
    3. If it is necessary for you to provide your software control panel or server login information, this can be done securely through the support form using the Private Message field.  The information in this field is not sent through e-mail (like the contact form
    is) and the data is RSA encrypted for extra security.
    
    
    
    Regards,
    Jeremy [/COLOR][/B]
    Read TOS for signature rules

    Comment

    • Jens Van Assterdam
      The Dupre Pimp
      • Feb 2008
      • 6677

      #3
      No response in their TGP-X Support Forum either...
      Read TOS for signature rules

      Comment

      • Jens Van Assterdam
        The Dupre Pimp
        • Feb 2008
        • 6677

        #4
        bump it bump it up!
        Read TOS for signature rules

        Comment

        • ~Ray
          visit hardlinks.org
          • Jun 2003
          • 18361

          #5
          sounds like a chargeback type situation
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          Comment

          • fris
            I have to go potty
            • Aug 2002
            • 55951

            #6
            jmbsoft is usally good with support.
            Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.


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            Comment

            • Jens Van Assterdam
              The Dupre Pimp
              • Feb 2008
              • 6677

              #7
              Originally posted by Fris
              jmbsoft is usally good with support.
              usually....
              You have their ICQ contact maybe?
              Read TOS for signature rules

              Comment

              • eMonk
                Confirmed User
                • Aug 2003
                • 2310

                #8
                you have to use their forum for support & you will usually get a response within 24 hours. i suggest reading the docs for both tgp & trade script. tells you everything you need to know.

                Comment

                • Jens Van Assterdam
                  The Dupre Pimp
                  • Feb 2008
                  • 6677

                  #9
                  Originally posted by eMonk
                  you have to use their forum for support & you will usually get a response within 24 hours. i suggest reading the docs for both tgp & trade script. tells you everything you need to know.
                  Been there. Done that. Nothing.
                  Read TOS for signature rules

                  Comment

                  • eMonk
                    Confirmed User
                    • Aug 2003
                    • 2310

                    #10
                    keep reading the docs. your answers are there.

                    Comment

                    • selena
                      Confirmed User
                      • Aug 2004
                      • 7995

                      #11
                      Originally posted by Machete Rodriguez
                      Been there. Done that. Nothing.

                      Not to get into this particular drama, but I was just at that forum for something totally unrelated, and if it is not your question that has been answered, there is someone who is having the same issue, and the question has been answered.

                      ~
                      Doer of Things at
                      MetArtMoney
                      Where Flawless Beauty Meets Art
                      ~The MetArt Network ~
                      selena.delgado9

                      Comment

                      • Kimo
                        ...
                        • Jan 2006
                        • 11542

                        #12
                        jmbsoft support has always been great for me
                        ...

                        Comment

                        • headless ghost
                          Confirmed User
                          • May 2005
                          • 893

                          #13
                          installing a tgp script and a trade script and getting them to work together is simple basic webmaster work. failure to accomplish said task makes you a prime candidate for

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