how long would your sites have to be down for you to demand a refund?

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  • d-null
    . . .
    • Apr 2007
    • 13724
    #1

    how long would your sites have to be down for you to demand a refund?

    Just wondering how long you would give leeway to a hosting company that is having hacking problems?

    How long would you put up with having your sites down before you would demand the months hosting at no charge?

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    • IllTestYourGirls
      Ah My Balls
      • Feb 2007
      • 14311
      #2
      dreamhost problem?

        Comment

        • k0nr4d
          Confirmed User
          • Aug 2006
          • 9231
          #3
          Originally posted by jetjet
          Just wondering how long you would give leeway to a hosting company that is having hacking problems?

          How long would you put up with having your sites down before you would demand the months hosting at no charge?
          after 48 hours i would be at another host
          Mechanical Bunny Media
          Mechbunny Tube Script | Mechbunny Webcam Aggregator Script | Custom Web Development

            Comment

            • moeloubani
              Confirmed User
              • Dec 2007
              • 4235
              #4
              lol @ dreamhost problem

              but i think if its a dos attack aimed at your websites then its up to you to wait or switch hosts, but if its something to do with someone else on your shared server, then just tell them you want to be switched to another server and move to dreamhost

                Comment

                • 1-800-313-WETT
                  Confirmed User
                  • Oct 2006
                  • 289
                  #5
                  Move on

                  Time To Move On

                  Hosting companies now are to reliable, if your site goes down for more than a minute, it is time to move on. The old days you needed to stay where you are but now, servers beware - the customer goes

                  David
                  PRVEGAS.com - Headlining Shows, Buy Vegas Tickets,Book A Hotel Room - Online Since 2008

                    Comment

                    • After Shock Media
                      It's coming look busy
                      • Mar 2001
                      • 35299
                      #6
                      In direct proportion to the amount of cash it costs me. If they are in a price range that dictates they are not oversold pieces of crap then almost any downtime is unacceptable if it is the least bit controllable.

                      [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

                        Comment

                        • d-null
                          . . .
                          • Apr 2007
                          • 13724
                          #7
                          Originally posted by 1-800-313-WETT
                          Time To Move On

                          Hosting companies now are to reliable, if your site goes down for more than a minute, it is time to move on. The old days you needed to stay where you are but now, servers beware - the customer goes

                          David
                          I feel bad because they are trying hard to fix the problems, but they have on dc fixed finally after 3 days and I still am down on another dc.... they brought the servers back up quickly but getting the backups restored and all working properly has taken some time

                          such a hassle to move, and I have noticed that there seems to be a wave of hacking attacks across a few hosting companies recently

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                            • baddog
                              So Fucking Banned
                              • Apr 2001
                              • 107089
                              #8
                              Originally posted by 1-800-313-WETT
                              . . . if your site goes down for more than a minute, it is time to move on. . . .
                              You would spend more time moving than updating.

                              To answer the original question, I highly doubt that if you look at the TOS of your host that you are entitled to a refund.

                              Credit on your next bill, sure. Refund, not likely.

                                Comment

                                • baddog
                                  So Fucking Banned
                                  • Apr 2001
                                  • 107089
                                  #9
                                  Originally posted by jetjet
                                  such a hassle to move, and I have noticed that there seems to be a wave of hacking attacks across a few hosting companies recently
                                  This is news to me. Are you speaking from personal experience because if so, maybe you are the target, and not the host.

                                    Comment

                                    • tony299
                                      lurker
                                      • Aug 2002
                                      • 57021
                                      #10
                                      havent really had that problem thank god. Valueweb first ,then webair knock on wood.

                                        Comment

                                        • Iron Fist
                                          Too lazy to set a custom title
                                          • Dec 2006
                                          • 23400
                                          #11
                                          Originally posted by IllTestYourGirls
                                          dreamhost problem?
                                          Didn't take long to put that together
                                          i like waffles

                                            Comment

                                            • Violetta
                                              Affiliate
                                              • Jul 2004
                                              • 28735
                                              #12
                                              48... not a second more1
                                              M&A Queen

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                                                • amacontent
                                                  STANLEY CUP CHAMPION !
                                                  • Feb 2003
                                                  • 13032
                                                  #13
                                                  FOUR years and not one problem with www.mojohost.com Brad , Corey and the crew rock
                                                  Joe Loughlin
                                                  [email protected]
                                                  TEAM- joeloughlin. Telegram - AMA_JOE
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                                                    Comment

                                                    • d-null
                                                      . . .
                                                      • Apr 2007
                                                      • 13724
                                                      #14
                                                      Originally posted by baddog
                                                      This is news to me. Are you speaking from personal experience because if so, maybe you are the target, and not the host.
                                                      no, it wasn't targetting me, the problems were on other servers that I had nothing on as well

                                                      I even noticed one of my hosts (not the one involved in this problem) showed up with a screenshot of them hacked on one of those Turkish hacker websites

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                                                        • rowan
                                                          Too lazy to set a custom title
                                                          • Mar 2002
                                                          • 17393
                                                          #15
                                                          Originally posted by baddog
                                                          You would spend more time moving than updating.

                                                          To answer the original question, I highly doubt that if you look at the TOS of your host that you are entitled to a refund.

                                                          Credit on your next bill, sure. Refund, not likely.
                                                          theplanet is one host that actually credits the SLA amount back to your card rather than just applying an adjustment on the next bill. I thought it a little unusual (and based on your statement, it probably is)

                                                            Comment

                                                            • d-null
                                                              . . .
                                                              • Apr 2007
                                                              • 13724
                                                              #16
                                                              Originally posted by baddog
                                                              You would spend more time moving than updating.

                                                              To answer the original question, I highly doubt that if you look at the TOS of your host that you are entitled to a refund.

                                                              Credit on your next bill, sure. Refund, not likely.

                                                              couldn't you complain to mastercard that they didn't deliver the service promised and chargeback if they don't treat you properly? I am sure they would rather settle with a disgruntled customer than go through the problems having chargebacks may incur

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                                                                • baddog
                                                                  So Fucking Banned
                                                                  • Apr 2001
                                                                  • 107089
                                                                  #17
                                                                  Originally posted by rowan
                                                                  theplanet is one host that actually credits the SLA amount back to your card rather than just applying an adjustment on the next bill. I thought it a little unusual (and based on your statement, it probably is)
                                                                  Could have something to do with their one year contract requirement. Just a guess.

                                                                  Originally posted by jetjet
                                                                  couldn't you complain to mastercard that they didn't deliver the service promised and chargeback if they don't treat you properly? I am sure they would rather settle with a disgruntled customer than go through the problems having chargebacks may incur
                                                                  Of course you could, but all the host has to do is point to the SLA/TOS.

                                                                    Comment

                                                                    • Fap
                                                                      Just Du It
                                                                      • Feb 2004
                                                                      • 12094
                                                                      #18
                                                                      48hrs id say

                                                                        Comment

                                                                        • rowan
                                                                          Too lazy to set a custom title
                                                                          • Mar 2002
                                                                          • 17393
                                                                          #19
                                                                          Originally posted by baddog
                                                                          Could have something to do with their one year contract requirement. Just a guess.
                                                                          ?? I've had 3 or 4 servers at theplanet over the years and have never been locked into a specific period.

                                                                          The TOS can also be contested even if it says "no refunds", I had some serious problems with a new rackshack server a few years ago and resorted to initiating chargeback proceedings once I'd wasted several days with customer service trying to get the hardware replaced. I didn't have to go through with it as they promptly refunded my money upon hearing of the potential chargeback. Obviously they refunded my $ to avoid the chargeback rather than because they felt it was due.

                                                                            Comment

                                                                            • baddog
                                                                              So Fucking Banned
                                                                              • Apr 2001
                                                                              • 107089
                                                                              #20
                                                                              Originally posted by rowan
                                                                              ?? I've had 3 or 4 servers at theplanet over the years and have never been locked into a specific period.

                                                                              The TOS can also be contested even if it says "no refunds", I had some serious problems with a new rackshack server a few years ago and resorted to initiating chargeback proceedings once I'd wasted several days with customer service trying to get the hardware replaced. I didn't have to go through with it as they promptly refunded my money upon hearing of the potential chargeback. Obviously they refunded my $ to avoid the chargeback rather than because they felt it was due.
                                                                              1. I do not deal with theplanet. I scanned their TOS and thought it said a year contract, but upon a second look, I guess I read it wrong. However, Item 7 states a service credit is your sole remedy.

                                                                              2. A new server has a better chance at a successful chargeback than that of an existing customer.

                                                                                Comment

                                                                                • Rochard
                                                                                  Jägermeister Test Pilot
                                                                                  • Dec 2001
                                                                                  • 75762
                                                                                  #21
                                                                                  I host with National Net. My sites don't go down.
                                                                                  Herschel Savage
                                                                                  Brooklyn, NY

                                                                                    Comment

                                                                                    • raymor
                                                                                      Confirmed User
                                                                                      • Oct 2002
                                                                                      • 3745
                                                                                      #22
                                                                                      In our experience, no more than a couple hours per year is what we've seen. If you're having a problem with your sites being down or if you're concerned about them going down, you might want to consider Clonebox, which we're developing to not only serve in a back-up/disaster recovery capacity, but also to monitor your site, and should it go down, it will automatically take over, so your customers won't even be aware of the downtime.
                                                                                      For historical display only. This information is not current:
                                                                                      support@bettercgi.com ICQ 7208627
                                                                                      Strongbox - The next generation in site security
                                                                                      Throttlebox - The next generation in bandwidth control
                                                                                      Clonebox - Backup and disaster recovery on steroids

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                                                                                        • MattO
                                                                                          The O is for Oohhh
                                                                                          • Feb 2003
                                                                                          • 10861
                                                                                          #23
                                                                                          13.54 seconds

                                                                                            Comment

                                                                                            • signupdamnit
                                                                                              Confirmed User
                                                                                              • Aug 2007
                                                                                              • 6697
                                                                                              #24
                                                                                              Depends on the problem. I would usually expect it to be back up within 15-30 minutes of contacting them. Up to two hours for major things. After two hours I'd be pissed.

                                                                                              You don't like my posts? Put me on ignore or fuck right off. I'll say what I want.

                                                                                                Comment

                                                                                                • cranki
                                                                                                  Confirmed User
                                                                                                  • Feb 2005
                                                                                                  • 5162
                                                                                                  #25
                                                                                                  depends on what the host claims. If they guarantee you 99.9 percent uptime, I'd take a year / 8760 hours, divide it by 1000 and after 8,76 hours, I'd demand a refund. (Given that this year has been hassle-free until now)
                                                                                                  Last edited by cranki; 03-28-2008, 06:08 AM.

                                                                                                    Comment

                                                                                                    • d-null
                                                                                                      . . .
                                                                                                      • Apr 2007
                                                                                                      • 13724
                                                                                                      #26
                                                                                                      I am still down on one dc, they got half of my sites back online (one dc)... I have been too busy to harass them everyday on it, but they already have icq and email and tickets so there is no excuse......

                                                                                                      I have been loyal to these guys for almost a year, they had better give me some kind of consideration

                                                                                                      I don't want to mention their names here because they post here and I prefer to give them 15 benefits of the doubt before I really get too upset(I know I am way too patient)

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                                                                                                        • tiger
                                                                                                          Confirmed User
                                                                                                          • Apr 2002
                                                                                                          • 6986
                                                                                                          #27
                                                                                                          Unless you are on a dedicated server I don't see that there is any reason to bitch or request a refund. Things happen no matter what the setup. If they have treated you good overall and are working hard to fix the problem then I would stick with them.

                                                                                                          If you don't like them just move. Why would a refund of hosting fees make you want to stay with a host that you think is doing a bad job?

                                                                                                            Comment

                                                                                                            • rowan
                                                                                                              Too lazy to set a custom title
                                                                                                              • Mar 2002
                                                                                                              • 17393
                                                                                                              #28
                                                                                                              Originally posted by cranki
                                                                                                              depends on what the host claims. If they guarantee you 99.9 percent uptime, I'd take a year / 8760 hours, divide it by 1000 and after 8,76 hours, I'd demand a refund. (Given that this year has been hassle-free until now)
                                                                                                              Isn't an uptime guarantee based on a monthly period? If so, more than about 0.7 hours / 42 mins would be exceeding 99.9%.

                                                                                                                Comment

                                                                                                                • StarkReality
                                                                                                                  Confirmed User
                                                                                                                  • May 2004
                                                                                                                  • 4444
                                                                                                                  #29
                                                                                                                  Originally posted by rowan
                                                                                                                  Isn't an uptime guarantee based on a monthly period? If so, more than about 0.7 hours / 42 mins would be exceeding 99.9%.
                                                                                                                  Unfortunately not, at least I still have to find a host guaranteeing it monthly...they all do yearly so the can fuck up really bad once a year.

                                                                                                                  The refund and guarantee are a joke, since the financial losses due to the downtime exceed the money you get by far.

                                                                                                                    Comment

                                                                                                                    • Brent 3dSexCash
                                                                                                                      Octopus Anime
                                                                                                                      • Sep 2007
                                                                                                                      • 1064
                                                                                                                      #30
                                                                                                                      Originally posted by rowan
                                                                                                                      ?? I've had 3 or 4 servers at theplanet over the years and have never been locked into a specific period.

                                                                                                                      The TOS can also be contested even if it says "no refunds", I had some serious problems with a new rackshack server a few years ago and resorted to initiating chargeback proceedings once I'd wasted several days with customer service trying to get the hardware replaced. I didn't have to go through with it as they promptly refunded my money upon hearing of the potential chargeback. Obviously they refunded my $ to avoid the chargeback rather than because they felt it was due.
                                                                                                                      I am also with the planet, never had a single problem and been with them for years. It is crazy that so many people have problems with their hosting companies.

                                                                                                                        Comment

                                                                                                                        • xmas13
                                                                                                                          Confirmed User
                                                                                                                          • Dec 2004
                                                                                                                          • 5176
                                                                                                                          #31
                                                                                                                          My provider datacenter is in Ohio, and it's all good.
                                                                                                                          ICQ 557504926

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                                                                                                                            • fris
                                                                                                                              I have to go potty
                                                                                                                              • Aug 2002
                                                                                                                              • 55817
                                                                                                                              #32
                                                                                                                              Dont use places that oversell, dreamhost, hostgator, globat, etc
                                                                                                                              Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.


                                                                                                                              My Newest Theme

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                                                                                                                                • VeriSexy
                                                                                                                                  Join The Royal Family
                                                                                                                                  • Apr 2002
                                                                                                                                  • 25463
                                                                                                                                  #33
                                                                                                                                  2 days, and I'll be moving out
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                                                                                                                                    • d-null
                                                                                                                                      . . .
                                                                                                                                      • Apr 2007
                                                                                                                                      • 13724
                                                                                                                                      #34
                                                                                                                                      half my sites are still down.....

                                                                                                                                      they had the gall to still charge my credit card twice this week.......

                                                                                                                                      the last email I had from them was a week ago saying "sorry, we are working on the problem"

                                                                                                                                      I even saw their guy make a post or two here on gfy in some stupid time wasting thread..........

                                                                                                                                      __________________
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                                                                                                                                        • Jens Van Assterdam
                                                                                                                                          The Dupre Pimp
                                                                                                                                          • Feb 2008
                                                                                                                                          • 6677
                                                                                                                                          #35
                                                                                                                                          24hours.. thats it!
                                                                                                                                          In 24 hours you can replace a BUNCH of servers and fixx A LOT of stuff.. so 24 hours is enough to get your shit in order.
                                                                                                                                          Read TOS for signature rules

                                                                                                                                            Comment

                                                                                                                                            • directfiesta
                                                                                                                                              Too lazy to set a custom title
                                                                                                                                              • Oct 2002
                                                                                                                                              • 30191
                                                                                                                                              #36
                                                                                                                                              Originally posted by jetjet
                                                                                                                                              half my sites are still down.....

                                                                                                                                              they had the gall to still charge my credit card twice this week.......

                                                                                                                                              the last email I had from them was a week ago saying "sorry, we are working on the problem"

                                                                                                                                              I even saw their guy make a post or two here on gfy in some stupid time wasting thread..........
                                                                                                                                              If he has time to post here instead of being 100% on your solution, you should out him HERE also ....
                                                                                                                                              I know that Asspimple is stoopid ... As he says, it is a FACT !

                                                                                                                                              But I can't figure out how he can breathe or type , at the same time ....

                                                                                                                                                Comment

                                                                                                                                                • TidalWave
                                                                                                                                                  Confirmed User
                                                                                                                                                  • Sep 2007
                                                                                                                                                  • 2706
                                                                                                                                                  #37
                                                                                                                                                  Originally posted by cranki
                                                                                                                                                  depends on what the host claims. If they guarantee you 99.9 percent uptime, I'd take a year / 8760 hours, divide it by 1000 and after 8,76 hours, I'd demand a refund. (Given that this year has been hassle-free until now)
                                                                                                                                                  uptime guarantees cover network and power, nothing to do with an individual server FYI.
                                                                                                                                                  No host that I have ever heard of offers an SLA (Service Level Agreement) on actual server uptime because there's no way to without you paying a lot of money and having multiple servers mirroring the same content.

                                                                                                                                                  Anyways, so was it just your sites hacked? Could very well be that its one of your scripts' fault because it was insecure and had a hole in it. Very common cause of hacks.
                                                                                                                                                  www.SwiftNode.com

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                                                                                                                                                    • Xniphobe
                                                                                                                                                      Confirmed User
                                                                                                                                                      • Jan 2008
                                                                                                                                                      • 295
                                                                                                                                                      #38
                                                                                                                                                      Two words: Mojo Host.

                                                                                                                                                        Comment

                                                                                                                                                        • Barefootsies
                                                                                                                                                          Choice is an Illusion
                                                                                                                                                          • Feb 2005
                                                                                                                                                          • 42635
                                                                                                                                                          #39
                                                                                                                                                          Originally posted by Fris
                                                                                                                                                          Dont use places that oversell, dreamhost, hostgator, globat, etc
                                                                                                                                                          Plus many more.

                                                                                                                                                          The fact that people think they can run a business with $9 hosting, or some other kind of virtual from these joke companies because "they're cheap" basically mean you are just one more piss ant chasing adsense dimes.

                                                                                                                                                          You'll be out of "da biz" in 3-6 months. So you are treated with the proper respect....none.

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