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Come on people... It's a huge system so there are bound to be bugs. There is also overwhelming demand and traffic to the servers.
If you want to know what tons of traffic can do, try buying a pass to San Diego Comicon online. Once you jump through the hoops to qualify to purchase, you can wait hours on a single page for your turn to purchase.
Articles written by outsiders about a complex system they know nothing about are useless. The affordable care act seems popular at the moment and is probably hear to stay. Crying about it and trying to get others to cry with you (as the author of the article seems to be trying to do) won't help anyone.
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