Streamate and Chargebacks / Refunds
Earlier this year I launched my first webcam whitelabel through Streamate and it took a while to get the ball rolling but ultimately I came up with my own promotion strategy which was fairly effective and the signups followed.
Between July and throughout August there was a lot of charges being made by my referrals and I'm not sure if it was one person or multiple but to avoid confusion here lets just call it one person. In total there were about $2000 of charges over about 75 sessions during this period of time and I would earn 30% through the Rev Share program. Needless to say I was absolutely thrilled when I first discovered the records of these charges especially since I had been putting in work towards promotion in my very limited spare time since I already have a full time job and this is a side gig etc etc... but it looked like my strategy was working and I would just scale it up from here.
So here's the bad news for me...
Last night as I'm going through my routine check at the end of each pay period, I found that all $2000 charges had either been charged back or refunded.
Somehow the sum of these chargebacks and refunds was GREATER than all of the initial charges combined(?) which not only takes away the revenue I've earned but also leaves me at (-)$500 somehow. And I can't figure out how someone would be refunded for more than they paid...
I am thinking (and seriously HOPING) that all of this is due to an error or glitch with accounting or the system itself... but I'm not holding out any hope this is the case... I've been around long enough to know chargebacks are common in this business, but this is a little extreme.
This particular member had been using webcams on a daily basis at one point and spending lots of cash regularly on cams. Its not like all of these charges took place over 1 or 2 days... And this guy is trying to claim that HIS DECISIONS to enter premium chat with models on a daily basis was a mistake EVERY TIME?
Or perhaps the guy knew the whole time that he could enter as many premium chat sessions as he wanted because in the end he would illegitimately get his money back.
Since I'm relatively new to promoting webcams, I guess my question here is, have any of you guys had similar experiences? With Streamate or even other webcam programs?
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