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I've question for everyone, including you @beaner.
-Customer calls the bank and wants a refund (He says my cousin/son bought it, it's an unauthorized expense !!! )
-Bank contacts you and asks the documents
-You give them the proper documents (bill, IP logins, detailed info) and the bank closes the dispute in your favor, that's it ?
Then having a merchant account is a must if you have a decent volume.
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