Quote:
Originally Posted by TheSquealer
This to me is actually an interesting point that no one really under 35/40 understands.
Customer service is new relatively idea.
Treating the customer right is a relatively new idea.
The understanding that its cheaper to keep customers than find new customers is a relatively new idea.
A whole revolution took place in retail to start putting the customer first. It WASN'T the mom and pop stores leading this charge. It was all the large companies you hate so much.
3 decades ago, a customer in almost any small business was looked at and treated as a nuisance.
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Maybe where you come from. I was a service advisor over 20 yrs ago. And we were taught without the customer we are nothing. When I was a little boy there was a mom/pop grocer on the corner, Tom the owner knew all his customers by name and always had a big smile on his face.
Actually now they talk about it more and its just words but they treat people like shit.