Originally Posted by TheSquealer

This to me is actually an interesting point that no one really under 35/40 understands.

Customer service is new relatively idea.

Treating the customer right is a relatively new idea.

The understanding that its cheaper to keep customers than find new customers is a relatively new idea.

A whole revolution took place in retail to start putting the customer first. It WASN'T the mom and pop stores leading this charge. It was all the large companies you hate so much.

3 decades ago, a customer in almost any small business was looked at and treated as a nuisance.