Hi there,
Yes, this is a known bug and we apologize for the inconvenience when it occurs. It only occurs occasionally and randomly.
Our techs have been delayed being able to fix it due to the fact that we need a response from our banks tech department in order to fix the issue and unfortunately they are very slow.
If this situation happens to you, please open a ticket in the Message Center of your account to inform us. Usually the funds are resolved to your Mastercard within a matter of hours.
Ruth
