Email server question: our messages not reaching ...

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  • NALEM
    Confirmed User
    • Nov 2010
    • 3165
    #1

    Email server question: our messages not reaching ...

    those using gmail accounts.

    We checked, and the data center support team swears that neither the IP or any of our "neighbors" are on any blacklists.

    As far as we know, its only happening with gmail. We are not receiving any error reports or bounce backs.

    We did add to the dns a "google-site-verification" TXT item and well as a "v=spf1" TXT item to our DNS.

    Still nothing! Any help from the GFY community would be appreciated.
    "The time men spend in trying to impress others they could spend in doing the things by which others would be impressed."
    Tags: nalem, nalem.com
    • paffie
      Confirmed User
      • Mar 2013
      • 116
      #2
      I'm not An expert, but when i install something and it doesnt work, i usually start by reviewing the server logs... Can you do that? Maybe something Goes wrong between your server and the Google servers... If so, the logs should give you a clue
      Need a VPS? I use Ramnode, great uptime, friendly support and only $62/year (after their lifelong coupon) for an openVZ VPS => [email protected], 512Mb ram, 512 Mb swap, 120 Gb SSD, 1Gbps port, 2 Tb bandwith, 1 IPv4, 16 IPv6, weekly backups

        Comment

        • sarettah
          see you later, I'm gone
          • Oct 2002
          • 14307
          #3
          Originally posted by NALEM
          those using gmail accounts.

          We checked, and the data center support team swears that neither the IP or any of our "neighbors" are on any blacklists.

          As far as we know, its only happening with gmail. We are not receiving any error reports or bounce backs.

          We did add to the dns a "google-site-verification" TXT item and well as a "v=spf1" TXT item to our DNS.

          Still nothing! Any help from the GFY community would be appreciated.
          From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

          Hope that helps.

          .
          All cookies cleared!

            Comment

            • Rochard
              Jägermeister Test Pilot
              • Dec 2001
              • 75733
              #4
              Originally posted by sarettah
              ....specifically blocked gmail from receiving from any domains it has associated with .xxx.
              LOL.

              No seriously, I'm rolling on the floor laughing my ass off eating a taco.
              Herschel Savage
              Brooklyn, NY

                Comment

                • sandman!
                  Icq: 14420613
                  • Mar 2001
                  • 15431
                  #5
                  seems like you need a better host
                  Need WebHosting ? Email me for some great deals [email protected]

                    Comment

                    • Ferus
                      Bye - Left to do stuff
                      • Feb 2013
                      • 4108
                      #6
                      Originally posted by sarettah
                      From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

                      Hope that helps.

                      .


                        Comment

                        • ottopottomouse
                          She is ugly, bad luck.
                          • Jan 2010
                          • 13177
                          #7
                          Originally posted by sarettah
                          From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

                          Hope that helps.

                          .
                          ↑ see post ↑
                          13101

                            Comment

                            • _Richard_
                              Too lazy to set a custom title
                              • Oct 2006
                              • 30991
                              #8
                              Originally posted by sarettah
                              From what I have read, in penguin 2.0 google specifically blocked gmail from receiving from any domains it has associated with .xxx.

                              Hope that helps.

                              .

                                Comment

                                • Babaganoosh
                                  ♥♥♥ Likes Hugs ♥♥♥
                                  • Nov 2001
                                  • 15841
                                  #9
                                  Dig for the mx and then try to telnet to it from your box. If the connection is refused it should tell you why. Do you have access to the server maillog? You might check the IP on mxtoolbox too.
                                  I like pie.

                                    Comment

                                    • NALEM
                                      Confirmed User
                                      • Nov 2010
                                      • 3165
                                      #10
                                      Originally posted by paffie
                                      I'm not An expert, but when i install something and it doesnt work, i usually start by reviewing the server logs... Can you do that? Maybe something Goes wrong between your server and the Google servers... If so, the logs should give you a clue
                                      The logs have been looked over, nonetheless the guys are looking them over again. We had no problem with Gmail until about 3 weeks ago, when we first discovered it. We are not alone in failing to reach gmail users.

                                      Originally posted by sandman!
                                      seems like you need a better host
                                      Time will tell.

                                      Originally posted by Babaganoosh
                                      Dig for the mx and then try to telnet to it from your box. If the connection is refused it should tell you why. Do you have access to the server maillog? You might check the IP on mxtoolbox too.
                                      I will send this over. Thanks. I know they checked the IP against public DBs, and all seems ok. We found only gmail is effected.
                                      "The time men spend in trying to impress others they could spend in doing the things by which others would be impressed."

                                        Comment

                                        • Ferus
                                          Bye - Left to do stuff
                                          • Feb 2013
                                          • 4108
                                          #11
                                          What domain is it? The mx-record for nalem.com is not set as pr. best practice.

                                          10 should be the preferred server (you use 0)
                                          20 for the next
                                          30 for the third
                                          ect.

                                          So some services (like gmail and live) may send it to your backup mailserver (lstore1.secureserver.net) rather than the main mail-server (smtp.secureserver.net)
                                          Last edited by Ferus; 06-27-2013, 03:41 AM.

                                            Comment

                                            • NALEM
                                              Confirmed User
                                              • Nov 2010
                                              • 3165
                                              #12
                                              Originally posted by Ferus
                                              What domain is it? The mx-record for nalem.com is not set as pr. best practice.

                                              10 should be the preferred server (you use 0)
                                              20 for the next
                                              30 for the third
                                              ect.

                                              So some services (like gmail and live) may send it to your backup mailserver (lstore1.secureserver.net) rather than the main mail-server (smtp.secureserver.net)
                                              Ferus, it wasnt for NALEM, but nonetheless "thank you". I have forwarded this to my guys.
                                              I keep a oncall server admin around, but he is on holiday. So my programmers are pissing into the wind at the moment.
                                              "The time men spend in trying to impress others they could spend in doing the things by which others would be impressed."

                                                Comment

                                                • NALEM
                                                  Confirmed User
                                                  • Nov 2010
                                                  • 3165
                                                  #13
                                                  Originally posted by Ferus
                                                  What domain is it? The mx-record for nalem.com is not set as pr. best practice.

                                                  10 should be the preferred server (you use 0)
                                                  20 for the next
                                                  30 for the third
                                                  ect.

                                                  So some services (like gmail and live) may send it to your backup mailserver (lstore1.secureserver.net) rather than the main mail-server (smtp.secureserver.net)

                                                  Ferus, the guy checked and the server is set at "10".

                                                  One test site is effected: gadgetdon.com (down because of server problems), but the mx settings and such can be seen.
                                                  "The time men spend in trying to impress others they could spend in doing the things by which others would be impressed."

                                                    Comment

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