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Having just returned from Tampa with Jim I can tell you what speakeasy said is correct ... hahaha he must have talked to Jim.
We are expecting word this afternoon from the data recovery service on the status of the data.
All that was lost was 1 virtual server. However more protection has been put in place to prevent this from happening again.
We have complete faith in the data recovery system of them recovering all user data. As soon as that data is recovered it will be restored this afternoon.
As far as techiemedia caring about thier customers as soon as they knew of the problem they had me on the next flight out to Tampa when they knew the scope of the problem along with Jim and other techs. Cost was no object and the only thing I was told by them was do whatever is needed to restore everybody to full as quickly as possible.
I am now waiting on the last part of the restore when thats done we have all our techs available to restore everything.
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