Quote:
Originally Posted by Markul
You do know that it's a weekend right? and the server outage was in the middle of the night EU time (where we all are located, even though the servers are in Canada).
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That doesn't matter. It's always the middle of the night somewhere on the planet. In America it was down ALL Saturday night from early evening to late into the night. I'm not saying you are not doing your best but maybe you need some help.
Quote:
Originally Posted by Markul
We have backups. Of course. The irony of all this is that this all started with a mail server not getting mail and has now spread to several servers having problems, including the database server of easyxsites. It's quite a nightmare, but we'll get it all worked out.
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This is why your backups are not sufficient. IF the box gets cracked (and it probably will at some point) the same thing can happen with your backups. They can be poisoned. I personally think it would give your clients a lot more confidence IF they were able to make their own backups. Again, not that I don't think you guys are doing your best but after this episode the fact that I can't make my own backups makes me leary of putting much more work into the structure of my site. I also realize it is a free service but presumably you have a business model that makes it profitable so that SHOULD have no impact on whether or not users are able to backup their work. I am not suggesting that ppl be able to backup an entire tube site and all the content - that is more or less plug and play but the blogs can potentially be very labor intensive (I know mine is/was)