View Single Post
Old 05-12-2013, 05:53 AM  
SuzzyQ
Confirmed User
 
SuzzyQ's Avatar
 
Industry Role:
Join Date: Dec 2006
Location: Along the shore.
Posts: 1,557
Quote:
Originally Posted by TrashyGirl View Post
I am currently experiencing another Webair success story. I can't even close my account!

All of my sites were moved from Webair weeks ago. I sent in Support Ticket to cancel my account. Response: "Why are you looking to cancel and move to another host? You are a valued client and we would like to assist you." If they actually looked in my account, they would see I have no sites hosted there anymore, they were all moved. I send in a reply saying close account. Read my support tickets re: why.

Then I don't hear anything for 3 days so I send in another reply to cancel account. I get a reply that the matter is being forwarded to Billing. That was 5 days ago. No response from Billing. I send in another reply to Billing to cancel my account. Guess what will happen if they bill my credit card.
Webair did the exact thing to me when I moved my sites away. Took days before they got their shit together and closed my account.
SuzzyQ is offline   Share thread on Digg Share thread on Twitter Share thread on Reddit Share thread on Facebook Reply With Quote