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She's playing the classic game of blaming the customer for not buying things from her.
Her product is probably overpriced, or she has a crap sales team or lacks basic merchandising skills.
Now by charging people to come into her store she re-inforces the fact that the bottom line is that she's just a hopeless businessperson.
This "shop keeper" is not indicative of business people over here, she's what we'd call a "nutcase".
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