My experience with WebAir so far.. I signed up more ~35 hours ago

I do not like to post negative comments about anyone but my experience with webair was as follows

Virtual account-no support,bad product and service etc
Dedicated - better but the damage was done and I switched to a different host soon after.

Indeed. They shouldnt offer virtual if they cant fully support it.

I've had a small server with Webair just to try them out for my design portfolio and it took AGES to set up my server and they wouldnt even answer my ticket. So I closed the account which took ages again.

I switched to www.reliablehosting.com a while back and they offer excellent support, even tho I have a small hosting package. This is the type of company that will get a lot of money from me in the long run.

i do love how some people think everyone walks into this biz with $25,000 to spend or something like that.

And virtual hosting is profitable..for every $250 or $1000 someone pays for one box they can fit hundreds of customers on a virtual setup.

They have good prices. Was wondering about the service. Think I'll give them a shot with my next large project.

http://www.colo-cation.com - don't let the non-updated website fool you or the basic panel fool you. Everything works, and uptime is rock solid.

That is the problem with most hosting companies . . they do try to put hundreds of people on one server.

I've left 3 voicemails for sales over the course of 3 weeks and nothing.

Their support is excellent. I would have to agree. They taught me so much about managing a server. Their staff is extremely knowledgeable, friendly, and patient. Bandwidth is a lot more expensive but I really like the company itself and have had a server with them for many years.

Like Christina, I don't like to delve into negativity and prefer to give people the benefit of the doubt, but I was with Webair for awhile and had nothing but poor performance issues with them on a virtual account for months. The only reason I didn't switch off them sooner was because I just do this stuff on the side, I just started in this business last year, and I didn't really know where to go for alternative hosting because I didn't want to get shafted again. I don't deny that their dedicated accounts work well. I've never used them and again, I'll give them the benefit of the doubt. My own experience with my virtual account however wasn't so hot. My sites were constantly timing out, not loading and were generally slow, and every time I issued a support ticket all I ever got back was "Well, it's working fine now. Please issue another ticket the next time it happens." The sites were simple wordpress blogs, nothing fancy running on them.

Gerard I'm sure is a swell guy, but the fact is this is GFY.com. People shouldn't have to come here looking for Gerard if they've got an issue with Webair. If Gerard's the only guy that can get stuff done, then his information should be plastered on Webair.com and everyone else should be retrained or let go. As well, if I'm not using enough resources to warrant getting a dedicated server then hey, sorry, but I'm going to get one just for the hell of it. You want to talk about good business, that wouldn't really make much sense from a business standpoint would it? If you're not going to put any effort into reliable virtual hosting, then either don't offer it or just put a disclaimer on your site that says your virtual servers aren't any good. I remember reading about all the money supposedly put into the virtual accounts back then and can safely say I never noticed any difference at all.

I finally moved my sites elsewhere and it's been night and day. Loads smooth, never had downtime, support staff is excellent. They monitor the virtual accounts and avoid overcrowding on them. I'm one of those people mentioned that would've gladly upgraded my account to dedicated on Webair once the time was right, but now it's other hosting companies that are going to be getting my money once that happens.

I am always surprised when I see these threads about Webair. I guess I am just lucky but I have always had pretty decent service and support from them. I hit up the 24 hour support all the time (I am a pain in the ass) and it is usually quite helpful. I have a dedicated and multiple virtual accounts and I am a satisfied customer.

i have a dedicated and virtual account with them and I am happy with both to date