paxum is terrible

Imagine if all that info gets compromised. Your identity could be at serious risk.

she is going to fall out sleep when she gets home

I just made it my business because you are just one in a long line of people complaining about something that is not even a steep requirement in the first place. It isn't like they asked for 10 years of tax returns, detailed logs for your receipts, and a stool sample tagged by your Doctor or anything.

So what?

Your time is so precious that you can't take a picture holding your passport that would take less than five seconds? You can't understand why they would want that?

You can piss on your sister's cat and throw it at a school bus for all I care but the fact still remains that if you think coming to GFY to piss and moan about some fairly easy professional standards to meet (why? so you can kvetch with all the other unprofessional malcontents) then, yes, I think that makes you unprofessional. Look at how you titled the thread - that is just a low blow in light of saying they have great customer service... again, not too professional.

Having a problem with those requirements is like complaining that you have to take a driving test to get a driver's license.

And when epassporte did NOT follow the appropriate banking rules...there went all of our fucking money, too!

The annoying thing about Paxum is the process for adding credit cards in your account and its more of a nightmare to add another/additional cc under the same person's name or company. It's totally ridiculous

5 days waiting is lame. but that hopefully is a sign that business is good. And they wont be following epass. Also the requirements will help limit fraud and again help prevent them from following epass so maybe it's not such a bad thing.

took them 2 and a half days to reject my application because i used 'black pen' instead of blue. Guess what i do not own a blue pen, only black pens. I had to go out and buy one. Ridiculous. I can live with the stupid stupid processes that paxum uses, in actual fact it would be far easier to open a normal bank account by the way, but what pisses me off is the fact that they take so long to actually review things to comply with their ridiculous rules.

If you are going to have stupid tight measures fine i guess, but at least fucking review shit within a reasonable time. how long does it take to look at 2 images and check it against data? lets be generous and say 5 minutes. but really more like 2 minutes. not long...

And by the way Ruth, thanks for the lack of email reply, i guess you only respond to shit when it is on GFY. Typical.

If they did, I'd have been their first customer...

why cant anyone do this whole payment thing correctly and without stealing your money. payoneer is pretty good

i dunno but after the experience with epassporte, anyone who makes it difficult to deal with your own money is a huge red flag

exactly. I mean shit all they are is a middleman you would assume that a company would rake it in as a middleman. Maybe I should try payoneer, what are people's experience with them? give it to us...?

Jaeger ,

At the bottom of the CC auth form where you signed we clearly state that it can not be black pen. I have highlighted it for you....





Also I'll be checking today to see why it did take two and half days to review your document.

The thing is based on everything I heard epassporte didn't fail because they failed to screen their customers. It failed because the owner used the customer's money as a loan for his other ventures.

I rate it positively in terms of PayPal to Payoneer card transfers, loading card and generally corporate level of their operations. Support can be slow tho.

"I UNDERSTAND THE CARD IS OPTIONAL, I AM NOT A MORON,BUT WHY IS IT SO EXPENSIVE?"

Are you sure about this statement?

Hi there, I'm guessing you're the person who emailed me yesterday regarding your account and bank verification. I submitted a query to our verification department yesterday, and when I logged on this morning I replied to your email with the information. I also contacted our support department this morning to confirm the status of your application, and it seems that you submitted new documentation in the meantime, and that has been approved. Now you simply need to monitor your bank account for the pending transaction, in order to fully confirm your bank to your Paxum account for EFT/ACH.

why cant you just do a digital sig? why is your process more difficult than other places that are much larger? take a picture with your i.d. shit? scan both sides. two strands of ass hair(j/k)

This long thread for $45 bucks and a picture ID lol

Blue Ink: Stopping criminals in their tracks since 1935

Yeah but wait till you see how long the threads will be when someone like "the upload monkey" hacks the Paxum database and has access to everything. Not only the funds but all your personal IDs as well.

It can never happen, right? Right?

I am still having problems with paxum and find the support not helpfull at all. I had one account that the id's had expired. I tried to reverify but each attempt was declined. I opened another account to try again. A customer a few months back sent funds to the wrong email and I am trying to get those funds in the right account or at least be able to use them.

See below.
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Ticket Id: #173554 | 2013-02-28 04:55:59
combine accounts
alana
I have an account "name" and I would like to combine this account with that other account. Is this possible because I do not want to jump through the verification process again:-)

Thanks,

Charles

Reply Reply Quote Quote
combine accounts
2013-02-28 04:55:59
paxum21 Re:combine accounts 2013-02-28 06:04:18
Dear Mr Charles,

We have noticed that you have opened 2 Personal Accounts. Please note that, due to our rules and regulations, a person is allowed to hold only one Personal Account. Therefore, we kindly ask you to close 1 of your accounts and after that continue the verification process if the account that remains open is the unverified one, since accounts can not be combined, nor the documents from an account can be transferred to another one.

Thank you for understanding.
Best Regards.

Please help us serve you better by taking a few moments to fill out the Customer Satisfaction Survey

Reply Reply Quote Quote
alana Re:Re:combine accounts 2013-02-28 06:14:01
Since you do recognize that I have 2 personal accounts, could you please transfer the funds from this account to the other account and I will close this one. It literally took me months to get the other account verified.

Or, please use the document associated with the other account and what I am attaching to verify this account and I will close the other.

Thank you for any help you can give me.

Charles





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Paxum26 Re:Re:Re:combine accounts 2013-02-28 12:00:24
Dear Mr. Charles,

We cannot initiate transfers for our users.

If you wish to have the funds sent to your active Paxum Account, you will need to reverse the funds back to the sender and have him send the funds to the correct Paxum Account.

Please do not hesitate to contact us should you require additional information.
Best regards.

Please help us serve you better by taking a few moments to fill out the Customer Satisfaction Survey

Reply Reply Quote Quote
alana Re:Re:Re:combine accounts 2013-02-28 12:07:44
So, can you verify this account then and I will close the other? I have sent document so many times for both of these accounts it is dizzying.

Please look at the documents I have submitted and let's verify this account. Please TRY to help me.

Thanks,



Reply Reply Quote Quote Edit Edit Delete Delete
Paxum26 Re:Re:Re:Re:combine accounts 2013-02-28 12:39:19
Dear Mr. Charles,

You cannot have more than one active Paxum personal Account and in order to transfer the funds, you will need to reverse the funds back to the sender and have him send the funds again to the right Paxum Account.

Thank you for understanding.
Best regards.

Please help us serve you better by taking a few moments to fill out the Customer Satisfaction Survey

Reply Reply Quote Quote
alana Re:Re:Re:Re:Re:combine accounts 2013-02-28 17:12:46
Let us try this again. If I close the other account will you verify this account for me?

Sending the money back is not a very good option for me. The customer already has my merchandise.

You know it's me and I am verified on the other account and that is why you won't verify this account.

So please help me out. If I close the other account will you verify this account for me so I can access my funds?

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Sorry, for me this is disgusting customer service. The correct answer SHOULD BE: Hi, I will close your other account and verify this one. Or, please close the other account and I will verify this one. These answers are bullshit. Payoneer is much more customer friendly in my dealings with them. And if this doesnt get cleared up soon without me having to send 20 tickets or upload dozens of scanned documents I will not be accepting paxum....ever.

Hey charlie,

This can be easily resolved. You will have just received another ticket reply from our support department with instructions. Please do what they suggest and then you can close your verified account. Once it's closed please upload your documents (the ones you used for your verified account) to your unverified account, and then your unverified account (with the funds on it) will be able to be verified.

This process should only take a few minutes for you to complete, and then our verification department will finalize things. Unfortunately, for security purposes we are not able to transfer documents from one account to another account.

Please feel free to hit me up directly if you require further assistance.
Best,
Ruth Blair
[email protected]

the only solution seems to be to take your money out in cash immediately, and put it under the sofa cushions. I mean im not saying anything about paxum or anything. but its easy to find yourself unable to access your account. its actually less likely to get hacked and not get your money than it is to do it the legit way for "safety reasons"

In the U.S. it's better just to use your bank. They are actually regulated and all the policies are spelled out in a member agreement. They can't just unilaterally decide they are going to hold your money indefinitely until you resubmit a photo ID and sign in blue ink because your license expired yesterday. There are certain procedures real banks must follow and usually there are certain timelines involved. If you have a dispute or believe they aren't following the law there is usually a government agency you can complain to. As I understand it minus the anti-money laundering agency FinTrac (which is looking for money laundering and terrorism, it has nothing to do with protecting YOU) and answering to their own bank in Belize (or wherever the hell it is now) Paxum can do whatever they want. If the owner decides "Hey I hate that fucking guy. I'm going to deny him access to his money as long as I can!" there is little you can do as I understand it besides try to bitch here and maybe sue them.

you guys can hate paxum but I love it, I didnt have any problems so far.

Thread saver in da house:

Paxu is #1

I <3 Paxum ...

Created my Paxum account two weeks ago and just received a payment for the first time today. Went to transfer the money to my bank account and, man, what a pain. A blue pen only? Are you kidding me? I turned my place upside down trying to find one. I don't see how a blue pen is going to thwart potential criminals. On top of this headache, now I have to take a picture of myself holding my ID even though I've already submitted my ID? Ugh.

I feel really uncomfortable having to submit so much personal information to a company I'm not overly familiar with. ID, copy of recent bill, pictures, yada, yada. I don't remember having to go through any of this with PayPal and they've been successful for how many years? I'm hoping this doesn't bite me in the ass.

I use Paxum to collect payments from sponsors and pay freelancers. So far I am OK-happy, but here is my little rant about Paxum. I am trying to be productive in my statement and don't mean to bash.

1) As an affiliate I see many sponsors pay me late as they grow. They tell me about limitations to fund their accounts by ACH as they want to avoid wire fees. They quote a daily limit of 1k$. Christ sake, raise that to 5k. What's the problem? ACH for higher amount is totally normal.

2) Freelancers suddenly ask me to not pay them by Paxum anymore. Why? Their paxum card expired. This happens often. Come on guys, send them a new card before the old expires as every bank does and deduct the cost later.

3) Waiting time. It takes 6 or 7 weeks to receive a card by mail This can easily be cut into 1 or 2 weeks worldwide. At least that is what can be expected for 50 bucks.

Enough said. Cheers.

can you open up a bank account without showing an id? No? thank you...

Hi faxxaff,

Thanks for your input. With regards to your points:

1) EFT/ACH daily load limit for business accounts is $2.5k USD. We use a third party provider for our EFT/ACH option, and we are unable to increase the daily limit at this time.

2) Approximately 6 weeks prior to card expiration we send an automatic email requesting the client log in to his/her account and confirm their address and card renewal preferences. Inside the Paxum Account Control Panel we have a link to Card Shipping & Renewal Options (located by the Mastercard section on the Overview page). Clients can click in there to confirm they want their card to be auto-renewed, and to confirm the address on their account. Card renewals are usually printed 4-6 weeks prior to card expiration, and then shipped with enough time (usually) for the new card to arrive before the old card expires. In addition, we do not require the $44.95 annual fee to be available prior to printing and shipping the card (we print and ship the card for free), however the funds must be available in order to activate the card once it is in your hand.

3) We do not charge any fee for printing the card, nor do we charge for shipping the card standard mail. Typical delivery times for the card are 1-2 weeks into North America, and we ask International clients to allow 4-6 weeks for delivery, though often it does arrive sooner than that. We also offer express shipping for a designated fee.

I'm glad to hear you are happy with our service, and we genuinely appreciate your feedback. If you have any other thoughts or suggestions regarding our service, please don't hesitate to get in touch and let us know. We value all feedback from our clients.

Ruth, thanks for your input. I will spank my sponsors and freelancers for telling me bullshit. Thanks again.

Take everything OP said regarding ePassporte and swap it with PayPal and it still applies.

PayPal is 100x more reliable for adult transactions than Paxum is... And you risk getting your money stolen if found out with PayPal.

There are all sorts of laws and regulations protecting me with my bank though. But I will tell you this much. All I had to show them was my driver's license. They took a photocopy of it. I didn't have to have a picture taken of me holding it. I didn't have to sign things in blue ink and when my ID expires they don't put a hold on my account and make me bring in another ID or go through verification again. They use COMMON SENSE as they know I am still the same person I verified myself to be the year before.

Now, Paypal? No I did not give them a single ID. I gave them my social security number and verified a credit card and a bank account. I think only one of the last two was required but not both. By verify I don't mean that I had to scan the front and back of it and this other bullshit. They deposited a couple cents and then had me answer as to the amount of the deposit. Very easy and much more secure....for me.

When you open your bank account you are also face-to-face with your teller with us you are sending it to us.

Honestly it does no good to bicker back and fourth regarding our security measures we have in place. We are not going to change them over gfy post.

If anything we will add more security to our system as we grow bigger. We rather be safe than sorry and if that means making someone upset that they need to use a blue pen or we want a picture of them with their id for an optional service then so be it.

Hope everyone has a great weekend - i got a weekend of yardwork ahead of me ;/

I just added a bank account to my Paxum so I can withdraw some money. Meticulously filled everything out, signed the form in blue ink, took a photo of me holding my ID, and submitted the form and photo. Was then told I need to verify my bank account by allowing Paxum to make a tiny withdrawal from my account to ensure the account is legit, went back to attempt to do this, and now can't find the bank account listed anywhere in my Paxum. The fuck? Kind of frustrating. I guess I'll give it a few days and see what happens before adding the bank account all over again.

That being said, I really appreciate Paxum's staff taking the time to reply to the posts here. That's very assuring, at least.

You guys are free to do as you like and you certainly have been successful so far. But you should keep in mind that people use services such as yours to make things EASIER. For an affiliate like myself in the U.S. you don't make things easier for me; instead you introduce complications and increased risk. It isn't just me. I see a common theme of people posting that Paxum = hassle. If you don't listen to your customers eventually you will lose them.

I hope you have a good weekend as well. Take it as constructive criticism and trying to help other people know the risks. I'm not just trying to be a dick.

Ruth, I just opened a ticket asking for our daily EFT/ACH load limit to be increased to the $2.5k as you stated here, and they replied saying it cannot be done due to your processor's impositions. Maybe they don't know we have a Business account? I'd like to get this sorted out so we can load funds faster to pay our affiliates more swiftly.

Paxum is a bank?

Hey jreg81,

It's entirely possible, I'll check in with support about that, thanks for letting me know.

I've just sent an email to our accounting department and we'll make sure your limit is increased to $2.5k USD daily for ACH. I already have your account email from previous correspondence with you. I'll let you know once I've had confirmation of your limit increase.

Thanks!

It's potential that your documents have not yet been reviewed and so you are unable to verify your bank account until the form and document is approved. Once approved then a small amount will be deducted from your bank account and the transaction should display approximately 3-5 days later on your bank statement. Once you see the transaction you input that amount (in USD) into the Bank Account section of your Paxum account where you will see the bank account listed with a Confirm Now button beside it.

If you'd like me to look into your EFT verification status personally please just pop me an email ([email protected]) with your account email address and I'll be happy to do so.

are you single?

will you get on cam?

never had any problem with my paxum

Most of you are just idiots, if you are not happy just fucking leave it and let them do their business the way they want. I have ben with Paxum for a year and al I have to say, great services, fast support and fees are not that much if you compare to some others.

I had less trouble getting verified with paxum than with Paypal (actually I am trying to get my paypal business verified since october, yet I am still waiting)

nope no fdic

Forced to change password 5 times in 2 years with Paxum, while with Paypal in 11 years I've had to change it once. I will agree that Ruth is on top of it right away, but she has not got access to everything and for more detailed matters you have to go through the "Indian" ticket service that is totally worthless and will only waste your time.

I would add, Paxum really takes an extra mile offering this retail service consider many of you are just dumb ass motherfuckers.
And it's not an offence but truth, if you were smarter you'd find your way through without complaining like sluts.

Thanks, Ruth! Good to know. If I haven't heard anything back from you guys by Monday or Tuesday I'll shoot you over an email. I really appreciate the reply.

there is nothing you can do as I understand. AND, if there actually is something written down in the US that makes it illegal, you will never ever get your money back anyway. again im not talking about paxum, just in general. never dealt with paxum at all.

with epassporte i never trusted even the one person they had to answer the phone. they had access to everything. and you know that chris fuck, wasnt concerned with auditing every part of the business