Originally Posted by raymor

Just FYI, at least half of what you see posted here has jack to with Strongbox - people break their CMS, or move servers and update only one of their DNS or whatever, then they come to us. When they don't like our reply, or we don't reply within an hour on a Sunday, they post in here. Since I'm not going to publicly point out that a customer is being dumb, I reply here saying "I've emailed you".

Often "hasn't replied" means "hasn't replied with the answer I want to hear" because we keep telling them that in order for people to log in, your site has to be live. You have to actually register your domain name, for example. One pissed off webmaster just chose a domain name at random, didn't register it, and was mad we couldn't make it magically work for them. That's "Strongbox isn't helping me", half the time.


Someone's whole site will be down because the web host replaced the wrong disk drive, removing the drive with the site on it, and what you see is "people can't log in". Yeah, they can't log into a site that doesn't exist. We explain that to the webmaster and they feel embarrassed, then defensive, then post here.

* of course none of this applies to anyone in this thread.