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99.9% Uptime actually isn't that great, it still means 45 minutes of downtime if you calculate it over a month. Bandwidth and hardware cost money, but usually the profit margins are a bit higher on shared hosting than dedicated or VPS. Same goes for support, even an outsourced Indian or Filipino (did you know it's actually spelled with an 'F'?) will charge you over $1 per ticket just for a reply. Just get a plan that fits your needs, don't over exaggerate on resources or support if you don't need it is my advise.
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