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#1

Amerinoc -- What are their average ticket times?

01-07-2013, 12:00 AM

I'm thinking about consolidating a couple of my low traffic servers onto a single Amerinoc box. But I'm addicted to NationalNet's amazing 2-5 minute ticket times.

I see everyone around here raving about Amerinoc, so I'm considering giving them a try for my old/legacy sites -- especially at $150/month.

So... what are your average ticket times with Amerinoc?
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#2

01-07-2013, 12:07 AM

Ben with Phat / Americnoc or YEARS...

I have never sent a ticket... Just emailed them on support...

Have always had an anser back within MOMENTS....

FWIW, here is my UNHIDDEN ref link - www.amerinoc.com/145.html

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#3

01-07-2013, 12:42 AM

Average 10-15 minutes . Big thanks for great support Chris Eastman and others guys !
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#4

01-07-2013, 12:50 AM

Quick enough for my needs.

..and I'm off.
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#5

01-07-2013, 01:05 AM

We just signed up with them end of December. Started out great. Now waiting for 2 days for ticket answer...Real simple request. Just need password sent or reset...
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#6

01-07-2013, 01:11 AM

Always been quick for me.
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#7

01-07-2013, 01:46 AM

Always quick for me

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#8

01-07-2013, 01:55 AM

I am amazed at their quick and efficient service. I consolidated there a few years ago and have never had a single reason to ever look back. Considering I used to run a large IT department back then, Chris, Keith and Mike (alphabetical order, not ranking) are so over, above and beyound me it's not even funny.

These guys are excellent techs and I get the best possible support from them each and every time. I couldn't have done it any better myself.

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#9

01-07-2013, 07:07 AM

Originally posted by Captain Kawaii

We just signed up with them end of December. Started out great. Now waiting for 2 days for ticket answer...Real simple request. Just need password sent or reset...

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#10

01-07-2013, 07:15 AM

Think I only waited over an hour once... been with them for years. They rock, like this:

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#11

01-07-2013, 07:53 AM

I'd say about 30 minutes on average, but I set my tickets usually as "low" urgency

overall pretty good i'd say.

Only downside (for me) is that you don't get root access to your server if you want it managed by them. I can understand why, but it's somewhat inconvenient having to go through the support ticket system to get something done that would take 5 seconds if I could do it myself.

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#12

01-07-2013, 08:01 AM

I'm curious as to why some people claim to be waiting for days. I have been with them for 5+ years and have never waited more than an hour...and that was on Christmas! Usually I get a response with 10-15 minutes at MOST.

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#13

01-07-2013, 08:03 AM

Forget about ticket times, get a host with Live Support, that's what I use with Hostgator

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#14

01-07-2013, 08:05 AM

Originally posted by wehateporn

Forget about ticket times, get a host with Live Support, that's what I use with Hostgator

Hostgator.. really?

But.... I pulled out...
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#15

01-07-2013, 08:06 AM

Originally posted by Markul

Hostgator.. really?

Yep, love them, no affiliate link either

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#16

01-07-2013, 08:25 AM

Originally posted by wehateporn

Yep, love them, no affiliate link either

Well I'm happy you like them

But.... I pulled out...
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#17

01-07-2013, 08:29 AM

Always quick here, maybe bump the ticket to make sure it didn't get missed somehow.

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#18

01-07-2013, 08:33 AM

Originally posted by Markul

Well I'm happy you like them

In particular it's the so-called 'Unlimited' $15 per month shared accounts which work extremely well. Their VPS is good, but not outstanding, however their support it top notch.

I used to be with another host who would leave you waiting 24 hours for a response, not good when your site is down.

Last edited by wehateporn; 01-07-2013, 08:35 AM.

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#19

01-07-2013, 09:37 AM

Alright folks. Thanks for the feedback. Will probably give Amerinoc a shot.
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#20

01-07-2013, 10:12 AM

Yup, very good indeed. Huge +1s to chris, mike and the guys there

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#21

01-07-2013, 02:15 PM

Really depends what time you send the ticket. Usually it's within minutes but you try looking for support at 10AM Sunday GMT - you could be in a for a long haul

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#22

01-07-2013, 03:36 PM

I was with them for a year, sent a few tickets. My response time varied from maybe 45 seconds to about 7-8 minutes. Never had to wait longer than 10 minutes for a first response.

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#23

01-07-2013, 09:37 PM

I've had a dedicated server on Phatservers/AmeriNOC for years. They used to have super fast response times to support tickets- seriously within minutes. But I emailed them a simple support request a few weeks ago and never heard back from them at all.
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#24

01-07-2013, 09:48 PM

Ive been with a few hosts, way3 is taking care of me. It is like comparing mercedes to a kia. Just make sure you know who is behind you. Your sites are your livelyhood, at least mine are.
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#25

01-07-2013, 10:38 PM

Couple of minutes less than an hour here
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#26

01-07-2013, 11:25 PM

Originally posted by Lace

I'm curious as to why some people claim to be waiting for days. I have been with them for 5+ years and have never waited more than an hour...and that was on Christmas! Usually I get a response with 10-15 minutes at MOST.

Luck of the draw I guess. They resent panel info this morning. Now does not work. I am a bit worried about staying with them cause our needs are simple, we have managed server, and the delay is just weird. You can take your "claim" shit and shove it sideways.
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