what should average response time of your host be?

**wanted** · 12-06-2007, 08:23 AM

I am a huge fan of 24 hours live support. Can't ask for more

**DutchTeenCash** · 12-06-2007, 08:24 AM

Originally posted by wanted

I am a huge fan of 24 hours live support. Can't ask for more

me too and thats what we have but calling or live button is ok for small stuff, not for browsing an sql base for errors or so, so Im talking submitting a ticket then autoreply then how long

**Vendzilla** · 12-06-2007, 08:27 AM

if it's minor, I use a ticket system, it gets fixed pretty quick, I haven't had anything major, but with all the reps at webair, I'm sure to find someone online that can jump right on it away and I believe they would

**The Ghost** · 12-06-2007, 08:28 AM

If it's fully managed, within 15-20 minutes

**DutchTeenCash** · 12-06-2007, 08:29 AM

Originally posted by The Ghost

If it's fully managed, within 15-20 minutes

thanks thats what I was waiting for

fully managed 20 mins ok, we had a few hosts over the last 4 yrs but during office hrs 20 mins I cant say Ive ever seen that

**zagi** · 12-06-2007, 08:42 AM

I would say within 1 hour for non-critical support is a reasonable time frame.

**DutchTeenCash** · 12-06-2007, 08:59 AM

Originally posted by zagi

I would say within 1 hour for non-critical support is a reasonable time frame.

ok thanks thats what I was thinkin approx too

**pornask** · 12-06-2007, 09:03 AM

Originally posted by wanted

I am a huge fan of 24 hours live support. Can't ask for more

I take it you meant 24/7 support - as in "always there at any given time" type of support. Cause support that takes 24 hours to respond is useless. I was with such host once ahd I ran. Look up hostican if you want to get nightmares

**GAMEFINEST** · 12-06-2007, 09:04 AM

mine is within 10 mins

**hjnet** · 12-06-2007, 09:06 AM

I'd guess it depends on how much you pay, I have a few servers at a host where it takes 24h or more somtimes before I get a reply. But they're cheap so I don't have a problem with that.

**tranza** · 12-06-2007, 09:09 AM

Originally posted by zagi

I would say within 1 hour for non-critical support is a reasonable time frame.

Yep, I was thinking just that, 1-2 hours for non-critical stuff.

**F U S I O N** · 12-06-2007, 09:10 AM

I use Phatservers and I don't think Ive ever waited more than 15 minutes for someone to reply (and not only a reply but a fix as well), no matter what time of the day I email them for something

**jact** · 12-06-2007, 09:14 AM

Anything I deem as important they take care of within 10-15 minutes, otherwise I tell them it can wait in queue and it's usually done within an hour or two.

Mojohost support fucking rocks

**RAM** · 12-06-2007, 09:16 AM

should you become unhappy with your current host....see sig.

**viki** · 12-06-2007, 09:25 AM

With our host, reply (not auto reply, the real reply) comes in less than 5 and if it's something standard the job is done in less than 10.

You get what you pay for when it comes to support.

**DutchTeenCash** · 12-06-2007, 09:36 AM

Originally posted by hjnet

I'd guess it depends on how much you pay, I have a few servers at a host where it takes 24h or more somtimes before I get a reply. But they're cheap so I don't have a problem with that.

I meant non critical right 2 hrs non critical is fine with me

**RobertD** · 12-06-2007, 09:45 AM

Originally posted by viki

With our host, reply (not auto reply, the real reply) comes in less than 5 and if it's something standard the job is done in less than 10.

You get what you pay for when it comes to support.

Same here

**Why** · 12-06-2007, 09:51 AM

depends on how big of a client i am, i guess.

what should average response time of your host be?

what should average response time of your host be?

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