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I find that most.. (not all) creative types, Artists and Programmers, aren't much good at the people side of business. It just goes with the territory and takes a certain type of person to do the job. That having been said, what G-W replied would have most people who don't own their own business fired. She can do whatever she wants since it is her business, but she should expect some backlash for it, and should perhaps hire someone who is good at being a mediator between her and the client.
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