How is support for MPA3 and NATS?

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  • AmeliaG
    Too lazy to set a custom title
    • Jan 2003
    • 10670

    #1

    How is support for MPA3 and NATS?

    If you have a support ticket or need custom coding, how is MPA3 on that?

    If you have a support ticket or need custom coding, how is NATS on that?
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  • Jamie
    Confirmed User
    • Apr 2001
    • 2517

    #2
    NATS support is pheonimal, they have a lot of people on staff to help with support tickets. Never used TMM to customize anything.

    Before going with NATS we tried to get MPA3 up and running and honestly it was way more complicated. The documentation between NATs and MPA3 is no comparison, NATS is superior. In the end it was easier to customize NATs than MPA3.

    Manasion Productions cost me 6+ months of time waiting for them to customize VIST. Which ended up costing me over $50,000 in time lost, hosting and payroll waiting for a delivered product.. don't waste your time, go with NATS/TMM.
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    • Blazing
      Confirmed User
      • Nov 2001
      • 1665

      #3
      I have been a client of Mansions for 6+ years.. and, have always experienced excellent support... there are 3 levels of support.. and, whenever a critical issue is indicated, I get response immediately...

      I find the MPA software to be easily managed as well as very flexible with being customizable.

      Thumbs up for MPA !!!!

      [email protected]
      ICQ 7703879

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      • amateurcanada
        Confirmed User
        • Jul 2001
        • 3766

        #4
        NATS is good.. very quick, I always see 3-4 people from NATS online (icq) most peak hours if thats any indication

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        • MaDalton
          I am Amazing Content!
          • Feb 2004
          • 39861

          #5
          Originally posted by Jamie
          NATS support is pheonimal, they have a lot of people on staff to help with support tickets. Never used TMM to customize anything.

          Before going with NATS we tried to get MPA3 up and running and honestly it was way more complicated. The documentation between NATs and MPA3 is no comparison, NATS is superior. In the end it was easier to customize NATs than MPA3.

          Manasion Productions cost me 6+ months of time waiting for them to customize VIST. Which ended up costing me over $50,000 in time lost, hosting and payroll waiting for a delivered product.. don't waste your time, go with NATS/TMM.
          Originally posted by Blazing
          I have been a client of Mansions for 6+ years.. and, have always experienced excellent support... there are 3 levels of support.. and, whenever a critical issue is indicated, I get response immediately...

          I find the MPA software to be easily managed as well as very flexible with being customizable.

          Thumbs up for MPA !!!!

          this is really helpful
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          • AmeliaG
            Too lazy to set a custom title
            • Jan 2003
            • 10670

            #6
            Anyone else?
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            • Kenny B!
              Confirmed Abuser
              • Jun 2003
              • 5718

              #7
              Been with Nats for roughly 3 years and the support is top notch.
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              • EZRhino
                Confirmed User
                • Jul 2003
                • 6258

                #8
                I have had a lot of experience with Mansion products and they have great support and development. In my experience if you have custom work done they are great at getting it done and on time. Oystien and Garry are top notch people.
                Amilia hit me up on ICQ, lets catch up.
                Richard
                139394424

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                • AmeliaG
                  Too lazy to set a custom title
                  • Jan 2003
                  • 10670

                  #9
                  Originally posted by EZRhino
                  I have had a lot of experience with Mansion products and they have great support and development. In my experience if you have custom work done they are great at getting it done and on time. Oystien and Garry are top notch people.
                  Amilia hit me up on ICQ, lets catch up.
                  Richard
                  139394424
                  Hitting you up shortly
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                  • Validus
                    Confirmed User
                    • Jul 2001
                    • 4012

                    #10
                    I am all about MPA3... and Mansion. They are very professional and even for a small fish like me... they provide AWESOME service. Just great bunch of people, great bunch of software and yea!

                    Also check out MAS from mansion!

                    269208831 is my ICQ if you got any questions.

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                    • GrouchyAdmin
                      Now choke yourself!
                      • Apr 2006
                      • 12085

                      #11
                      Regarding TooMuchMedia:

                      If you're willing to pay to get something added that isn't already there, TMM will do it for you. Generally in less than a month. Paying for support does not directly entitle you to new billers, extended galleries, and other such things.

                      Even with their smaller staff, TMM has done pretty damn well to support me, and the folks who I help who run NATS.

                      I've only had one NATS client move to MPA3, and that was because hosted MPA3 was free if you used Epoch as the gateway.

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                      • ffmihai
                        keep walking...
                        • Jun 2002
                        • 7177

                        #12
                        mpa3 suport is amazing really. people do any job you ask even programing stuff on your own server! really good!

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                        • AmeliaG
                          Too lazy to set a custom title
                          • Jan 2003
                          • 10670

                          #13
                          I would have thought more people would have opinions on this.
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                          • SkeetSkeet
                            Confirmed User
                            • Oct 2005
                            • 5404

                            #14
                            NATS is great ... worked with them today actually !

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                            • AmeliaG
                              Too lazy to set a custom title
                              • Jan 2003
                              • 10670

                              #15
                              Anyone else?
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                              • MikeVega
                                **Porntrepreneur**
                                • Jul 2004
                                • 12788

                                #16
                                We use Nats and they are always on top of our tickets .


                                Mike Vega-ICQ:253868499-AIM:mikeydicevega

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                                • notoldschool
                                  Confirmed User
                                  • Aug 2007
                                  • 5687

                                  #17
                                  Use Nats and ask for Boris. He knows his shit.
                                  No doubt one may quote history to support any cause, as the devil quotes scripture.
                                  -- Learned Hand

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