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bigluv · 05-05-2012, 10:03 AM

My problem was resolved (as far as I know without any intervention on paxum's part).

However, I have not received a peep back on :

a) acknowledging tech support acted badly in ignoring my claims their site was throwing errors
b) apologizing for giving me the extreme runaround
c) any kind of assurance that anything is changing whatsoever
d) even acknowledging any of this was their fault, or that this even happened
e) thanking me for taking the time to email them a screenshot of their stupid site throwing errors

So the thing to take from this is, there is no standard of excellence over there.
Chris responded quickly on gfy, but didn't note that (I guess) he was leaving for the day, so I didn't get a response until the next morning, and then it consisted of "I tried the password reset, it works for me, maybe you cut and pasted wrong". Which is fine, because verifying the problem is what the tech support person didn't do in the first place. It's hardly what I expect from some kind of 'gfy escalation' though.

My conclusion, Paxum has a culture of less than mediocrity.

If they treat all issues with this level of care, then what about:
a) the security of our personal information and documents
b) our money

With the obvious low level of care that is paid to their website, how professional do you think their IT staff are? How secure do you think the place actually is?
If their database can throw errors and nobody cares, and it doesn't even get reported back to the proper people, what chance does their site possibly have of fending off any kind of coordinated attack?

I used to love paxum for their (more) reasonable fees and structure, but apparently the place is filled with clown shoes from the top down. I'll exclude Chris from that assessment because his heart is in the right place and I do appreciate the effort.

I don't move much cash through paxum at all, and I won't ever do so now.
The hassle of changing outweighs the amount of money thats ever sitting there, but the whole 'personal information' thing I'm going to have to think about.

05-05-2012, 10:03 AM
bigluv Confirmed User Join Date: Jul 2008 Posts: 850	My problem was resolved (as far as I know without any intervention on paxum's part). However, I have not received a peep back on : a) acknowledging tech support acted badly in ignoring my claims their site was throwing errors b) apologizing for giving me the extreme runaround c) any kind of assurance that anything is changing whatsoever d) even acknowledging any of this was their fault, or that this even happened e) thanking me for taking the time to email them a screenshot of their stupid site throwing errors So the thing to take from this is, there is no standard of excellence over there. Chris responded quickly on gfy, but didn't note that (I guess) he was leaving for the day, so I didn't get a response until the next morning, and then it consisted of "I tried the password reset, it works for me, maybe you cut and pasted wrong". Which is fine, because verifying the problem is what the tech support person didn't do in the first place. It's hardly what I expect from some kind of 'gfy escalation' though. My conclusion, Paxum has a culture of less than mediocrity. If they treat all issues with this level of care, then what about: a) the security of our personal information and documents b) our money With the obvious low level of care that is paid to their website, how professional do you think their IT staff are? How secure do you think the place actually is? If their database can throw errors and nobody cares, and it doesn't even get reported back to the proper people, what chance does their site possibly have of fending off any kind of coordinated attack? I used to love paxum for their (more) reasonable fees and structure, but apparently the place is filled with clown shoes from the top down. I'll exclude Chris from that assessment because his heart is in the right place and I do appreciate the effort. I don't move much cash through paxum at all, and I won't ever do so now. The hassle of changing outweighs the amount of money thats ever sitting there, but the whole 'personal information' thing I'm going to have to think about.