WEBAIR SUCKS!! Managed Server down for 554 minutes and counting!!

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  • ContentPimp
    Confirmed User
    • Nov 2008
    • 3184

    #1

    WEBAIR SUCKS!! Managed Server down for 554 minutes and counting!!

    WEBAIR SUCKS!! Managed Server down for 554 minutes and counting!!

    I notified webair that my server crashed for the 2nd time this morning. They said they will get it back up, and then let me know. Now its many hours later, and my server is STILL DOWN and sites not loading properly.

    My uptime monitor software is reporting 554 mins of downtime. Server keeps crashing.

    They now hired bunch of Indian tech support guys who have no clue what they are doing/saying. I cannot get anyone on the line that can help..!!

    I've been with them for years, and maybe the time has come to MOVE? I don't know!! But this is PATHETIC.

    So webair if you are reading this, fix the situation because all my sites are not accessible and I am losing money every hour you fuck around with me!!

    Thanks
    Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word**

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  • Babaganoosh
    ♥♥♥ Likes Hugs ♥♥♥
    • Nov 2001
    • 15841

    #2
    Another Webair success story.
    I like pie.

    Comment

    • Klen
      • Aug 2006
      • 32234

      #3
      Originally posted by Babaganoosh
      Another Webair success story.
      It's not funny anymore I am glad i moved from webair to mojohost.

      Comment

      • ContentPimp
        Confirmed User
        • Nov 2008
        • 3184

        #4
        Here's further development. I talked to Mike M at Webair. he says I need more memory and issues a work order to upgrade my server to 6GB...

        but...This is what they told me last time, so I upgraded... (Work Order[#21832] Work Order Complete... to 6GB on 4/7/2011 ---


        so did they lie to me in the past and said they upgraded me to 6GB in 2011 when in fact they never did and i stayed at 4GB - because the current work order says to upgrade me to 6GB...?

        something doesnt add up
        Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word**

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        Comment

        • CyberHustler
          Masterbaiter
          • Feb 2006
          • 28751

          #5
          “If you can convince the lowest white man he’s better than the best colored man, he won’t notice you’re picking his pocket. Hell, give him somebody to look down on, and he’ll empty his pockets for you.”

          Comment

          • ContentPimp
            Confirmed User
            • Nov 2008
            • 3184

            #6
            Originally posted by KlenTelaris
            It's not funny anymore I am glad i moved from webair to mojohost.

            i have a box at mojo as well, and when i am low on system resources ie hard disk space or memory they notify ME and don't wait for the server to crash for many, many hours.. mojo takes the proactive approach....
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            Comment

            • HomerSimpson
              Too lazy to set a custom title
              • Sep 2005
              • 13826

              #7
              Just another WebAir success story...

              check my sig
              Make a bank with Chaturbate - the best selling webcam program
              Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!!

              PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 | Email:

              Comment

              • AaronM
                GFY Royality ;)
                • Oct 2001
                • 46917

                #8
                Originally posted by tinafaye
                I've been with them for years, and maybe the time has come to MOVE?
                Originally posted by tinafaye
                i have a box at mojo as well, and when i am low on system resources ie hard disk space or memory they notify ME and don't wait for the server to crash for many, many hours.. mojo takes the proactive approach....
                Seems that you already know the answer to your question.

                Comment

                • AllAboutCams
                  Femcams.com
                  • Jul 2011
                  • 12234

                  #9
                  what do you use to monitor it
                  Binance - Blockchain and Crypto Asset Exchange
                  Chaturbate make money in cams

                  Comment

                  • ContentPimp
                    Confirmed User
                    • Nov 2008
                    • 3184

                    #10
                    http://www.uptimerobot.com/
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                    • mightyjoe
                      Confirmed User
                      • Jun 2004
                      • 1395

                      #11
                      Originally posted by tinafaye
                      Here's further development. I talked to Mike M at Webair. he says I need more memory and issues a work order to upgrade my server to 6GB...

                      but...This is what they told me last time, so I upgraded... (Work Order[#21832] Work Order Complete... to 6GB on 4/7/2011 ---


                      so did they lie to me in the past and said they upgraded me to 6GB in 2011 when in fact they never did and i stayed at 4GB - because the current work order says to upgrade me to 6GB...?

                      something doesnt add up

                      that sucks!

                      me too, I dunno if I'm getting the plan I'm paying for my host. DirectAdmin didn't tell whats plan he's taking care off

                      Comment

                      • ContentPimp
                        Confirmed User
                        • Nov 2008
                        • 3184

                        #12
                        apparently they upgraded my server old one had 6gb, new one 4gb.. anyway, still what i am missing here is the PROACTIVE approach MOJO has mastered... ie: when im running outta resources they will tell me so we avoid downtime/crashes, etc.....
                        Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word**

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                        Comment

                        • Freaky_Akula
                          Confirmed User
                          • Oct 2005
                          • 3670

                          #13
                          Webair = worst support.

                          Comment

                          • Ron Bennett
                            Confirmed User
                            • Oct 2003
                            • 1653

                            #14
                            One gets what they pay for. Top-notch hosting places don't outsource support and have well seasoned techs, but of course that adds a lot of cost.

                            Since most adult content isn't time critical and can be easily mirrored, an approach to consider, especially when using no-frills, poor support hosting, is to use multiple webhosting companies for redundancy.
                            Domagon - Website Management and Domain Name Sales

                            Comment

                            • EddyTheDog
                              Just Doing My Own Thing
                              • Jan 2011
                              • 25433

                              #15
                              Never liked them.....

                              Comment

                              • baddog
                                So Fucking Banned
                                • Apr 2001
                                • 107089

                                #16
                                Originally posted by mightyjoe
                                that sucks!

                                me too, I dunno if I'm getting the plan I'm paying for my host. DirectAdmin didn't tell whats plan he's taking care off
                                If you want to contact me, DirectAdmin is pretty easy to figure out, so it should be fairly easy to determine what plan your host has you on through a process of elimination.

                                Comment

                                • AllAboutCams
                                  Femcams.com
                                  • Jul 2011
                                  • 12234

                                  #17
                                  Originally posted by tinafaye
                                  cheers
                                  Binance - Blockchain and Crypto Asset Exchange
                                  Chaturbate make money in cams

                                  Comment

                                  • AdultEUhost
                                    ORLY?
                                    • Oct 2005
                                    • 2579

                                    #18
                                    I can't imagine a box going offline because of low memory, it might be slow as fuck because of swapping but it won't just go offline
                                    ICQ: 267-443-722 / leon [at] adulteuhost [dotcom]

                                    Nominated for an XBIZ Award as "Webhost of the Year" in 2007, 2012, 2013 and 2014

                                    Comment

                                    • Dirty F
                                      Too lazy to set a custom title
                                      • Jul 2001
                                      • 59204

                                      #19
                                      Originally posted by tinafaye
                                      Here's further development. I talked to Mike M at Webair. he says I need more memory and issues a work order to upgrade my server to 6GB...

                                      but...This is what they told me last time, so I upgraded... (Work Order[#21832] Work Order Complete... to 6GB on 4/7/2011 ---


                                      so did they lie to me in the past and said they upgraded me to 6GB in 2011 when in fact they never did and i stayed at 4GB - because the current work order says to upgrade me to 6GB...?

                                      something doesnt add up
                                      You've been on gfy for 4 years. Don't you people learn? I don't feel sorry for you. Really, i don't. I almost think you deserve it for being stupid.

                                      Comment

                                      • Dirty F
                                        Too lazy to set a custom title
                                        • Jul 2001
                                        • 59204

                                        #20
                                        You know what will happen? This will get fixed eventually, she will stay with them and in 2 months from now she will be here crying about their support again.

                                        Comment

                                        • Markul
                                          Likes Pie
                                          • Dec 2007
                                          • 12403

                                          #21
                                          Originally posted by Babaganoosh
                                          Another Webair success story.
                                          Tons of those around lol
                                          But.... I pulled out...

                                          Comment

                                          • Rochard
                                            Jägermeister Test Pilot
                                            • Dec 2001
                                            • 75733

                                            #22
                                            This is why I host with National Net.

                                            Even before I was with National Net, one time when I have a server down... Fucking Tony Morgan called me up at 4am his time and helped me get it fixed.
                                            Herschel Savage
                                            Brooklyn, NY

                                            Comment

                                            • mightyjoe
                                              Confirmed User
                                              • Jun 2004
                                              • 1395

                                              #23
                                              Originally posted by baddog
                                              If you want to contact me, DirectAdmin is pretty easy to figure out, so it should be fairly easy to determine what plan your host has you on through a process of elimination.
                                              why not just tell or teach us (noob) here how?

                                              Comment

                                              • baddog
                                                So Fucking Banned
                                                • Apr 2001
                                                • 107089

                                                #24
                                                Originally posted by mightyjoe
                                                why not just tell or teach us (noob) here how?
                                                Fine . . . what access do you have? Admin, reseller or user?

                                                Comment

                                                • Tiffany Preston
                                                  Confirmed User
                                                  • Nov 2006
                                                  • 1555

                                                  #25
                                                  WEll never had issue like this with webair , they have always been there to help me out each time i ad issue
                                                  Tiffany Preston
                                                  ICQ: 491-139-605


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                                                  Comment

                                                  • Matyko
                                                    PsyHead
                                                    • Aug 2005
                                                    • 8674

                                                    #26
                                                    My Dear Friend I am terribly sorry for this... When its about whoring in gfy's hosting thre4ads Webair is there in a heartbeat... Now they are still nowhere.. shame! But I hope that they are doing the gentleman way and will wave your monthly hosting fee as compensation..

                                                    Bump for webair to fix his box NOW!!!!!
                                                    -=- Register with our ref link and we help you with the setup! -=-
                                                    AdSpyglass.com - Double your profit from brokers

                                                    Comment

                                                    • Klen
                                                      • Aug 2006
                                                      • 32234

                                                      #27
                                                      Originally posted by Tiffany Preston
                                                      WEll never had issue like this with webair , they have always been there to help me out each time i ad issue
                                                      Well it seems then you are reason why webair support went to shitter,they keeping starring at your tits instead concentrating on other clients need

                                                      Comment

                                                      • JFK
                                                        FUBAR the ORIGINATOR
                                                        • Jan 2002
                                                        • 67369

                                                        #28
                                                        Originally posted by Rochard
                                                        This is why I host with National Net.

                                                        Even before I was with National Net, one time when I have a server down... Fucking Tony Morgan called me up at 4am his time and helped me get it fixed.
                                                        It's Tony "Fucking" Morgan and National Net Rocks. Providing excellent service to F.U.B.A.R. for years

                                                        FUBAR Webmasters - The FUBAR Times - FUBAR Webmasters Mobile - FUBARTV.XXX
                                                        For promo opps contact jfk at fubarwebmasters dot com

                                                        Comment

                                                        • KillerK
                                                          Confirmed User
                                                          • May 2008
                                                          • 3406

                                                          #29
                                                          I've never had an issue with Webair, been hosting with them for more than 10 years.

                                                          Comment

                                                          • ContentPimp
                                                            Confirmed User
                                                            • Nov 2008
                                                            • 3184

                                                            #30
                                                            my server is still not working and back up.. it went up for a bit but went down almost instantly!! shame big shame!!!!!!!
                                                            Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word**

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                                                            Comment

                                                            • Babaganoosh
                                                              ♥♥♥ Likes Hugs ♥♥♥
                                                              • Nov 2001
                                                              • 15841

                                                              #31
                                                              Webair, you need someone who is competent to take a look at that server for you? I'll drop you my ICQ if you need it.
                                                              I like pie.

                                                              Comment

                                                              • Christina T.
                                                                Confirmed User
                                                                • May 2005
                                                                • 196

                                                                #32
                                                                Originally posted by KillerK
                                                                I've never had an issue with Webair, been hosting with them for more than 10 years.
                                                                Agreed!! I've never had a problem with them either in 8.5 years plus. I absolutely LOVE WEBAIR! Always seems to be the same people bad mouthing them in here over and over. Things happen, people have issues, one issue in four years doesn't sound too bad to me. Chill out give them the chance to fix it.
                                                                just a naughty girl who LOVES making money on the Interweb!

                                                                Comment

                                                                • Matyko
                                                                  PsyHead
                                                                  • Aug 2005
                                                                  • 8674

                                                                  #33
                                                                  Originally posted by Christina T.
                                                                  Agreed!! I've never had a problem with them either in 8.5 years plus. I absolutely LOVE WEBAIR! Always seems to be the same people bad mouthing them in here over and over. Things happen, people have issues, one issue in four years doesn't sound too bad to me. Chill out give them the chance to fix it.
                                                                  I know TinaFaye has lots of sites and his business is not a one man show. Problems occur. With ALL hosting companies. If you have had no problem that means you have never ever been in a similar situation and you have no experience about this at all.
                                                                  The question is if a problem, minor or major gets resolved in a reasonable time frame or not.

                                                                  I know TinaFaye since the first month he is in adult and he is a Top Notch, 100% reliable honest Businessman and helpful friend. He is not making a sport of badmouthing anyone on this board or anywhere else, this semi-accusation is shameful.

                                                                  Bump for a goddamn webair rep to show up and fix that box asap!
                                                                  -=- Register with our ref link and we help you with the setup! -=-
                                                                  AdSpyglass.com - Double your profit from brokers

                                                                  Comment

                                                                  • KickAssJesse
                                                                    Confirmed User
                                                                    • Jul 2008
                                                                    • 942

                                                                    #34
                                                                    Originally posted by Matyko
                                                                    I know TinaFaye has lots of sites and his business is not a one man show. Problems occur. With ALL hosting companies. If you have had no problem that means you have never ever been in a similar situation and you have no experience about this at all.
                                                                    The question is if a problem, minor or major gets resolved in a reasonable time frame or not.

                                                                    I know TinaFaye since the first month he is in adult and he is a Top Notch, 100% reliable honest Businessman and helpful friend. He is not making a sport of badmouthing anyone on this board or anywhere else, this semi-accusation is shameful.

                                                                    Bump for a goddamn webair rep to show up and fix that box asap!
                                                                    Yup, couldn't agree more... so much shit can go wrong with a server with any hosting company. It's all about support and downtime.

                                                                    Contact - email: jesse~AT~atkcash~DOT~com - Skype: kickassjesse - ICQ: 386185547
                                                                    ATK Cash $$$

                                                                    Comment

                                                                    • Due
                                                                      Confirmed User
                                                                      • Mar 2001
                                                                      • 3620

                                                                      #35
                                                                      A server crashing because it doesn't have enough ram? Sounds a little odd... things may not respond or respond very slow, it should crash... except if it is a VPS configured wrong so dedicated resources was used in a shared resource pool.
                                                                      Are you sure you got a deicated server and not a virtual private/dedicated server ?
                                                                      I buy plugs
                                                                      Skype: Due_Global
                                                                      /Due

                                                                      Comment

                                                                      • WebairMetz
                                                                        Confirmed User
                                                                        • Jul 2009
                                                                        • 920

                                                                        #36
                                                                        Hello Tinafaye,

                                                                        I figured I would just respond to you here since this seems to be your choice of communication. We were seeing very high intermittent load spikes on the server. When the spikes occur, they don't last very long to the point where they set the monitors off but occasionally they're crashing the server. Specifically, we've seen when the crons that run at midnight consume all available memory. Those specific crons were emailed to you accordingly. we noticed that one of these was also recently added via another ticket. When we re-ran these manually we were able to cause the load issue. we were also seeing at times the wordpress sites spiking in resource utilization. We recommend ensuring that all wordpress sites have caching modules enabled.

                                                                        We didn't see the server offline for 12 hours, nor for 554 mins. It was down after midnight and then over the last 2 hours while we took the server offline to upgrade it.

                                                                        We added another another disk to the server so that we could move the MySQL data directory over to it to provide for more I/O resources to your mysql install. There was only 1 single disk in this server (as ordered) and the IOPs required by all of your applications is greater than what that disk can handle at times. Long term I recommend a separate mysql server since the applications installed are very demanding of mysql and its resources, or a WEBAIR FUSION CLOUD server which can provide about 50 times the IOPs of the disk in this server.


                                                                        We have set up some custom monitors and will continue to keep an eye on this. Let me know if you have any issues and please let us know if you want to consider something like a mysql server or the fusion option. I will be happy to go over both of those options with you.

                                                                        Best Regards,


                                                                        Webair Internet Development, Inc.
                                                                        Phone: 1 866 WEBAIR 1
                                                                        Fax: 516.938.5100 x-152
                                                                        [email protected]
                                                                        aim: WebairMetzger
                                                                        ICQ: 489798823

                                                                        Comment

                                                                        • Christina T.
                                                                          Confirmed User
                                                                          • May 2005
                                                                          • 196

                                                                          #37
                                                                          See... Always 2 sides to every story. Good job Webair
                                                                          just a naughty girl who LOVES making money on the Interweb!

                                                                          Comment

                                                                          • mightyjoe
                                                                            Confirmed User
                                                                            • Jun 2004
                                                                            • 1395

                                                                            #38
                                                                            Originally posted by baddog
                                                                            Fine . . . what access do you have? Admin, reseller or user?
                                                                            I can access any of them.

                                                                            Comment

                                                                            • Dvae
                                                                              Confirmed User
                                                                              • Feb 2005
                                                                              • 5326

                                                                              #39
                                                                              Another satisfied customer!!
                                                                              .
                                                                              .

                                                                              Arguing with a troll is a lot like wrestling in the mud with a pig, after a couple of hours you realize the pig likes it.

                                                                              Comment

                                                                              • DaLord
                                                                                Confirmed User
                                                                                • Aug 2001
                                                                                • 3318

                                                                                #40
                                                                                Originally posted by Dirty F
                                                                                You've been on gfy for 4 years. Don't you people learn? I don't feel sorry for you. Really, i don't. I almost think you deserve it for being stupid.
                                                                                I've been on GFY for ages but don't follow it closely. I've been with the biggest in the business and at that time I still didn't follow GFY closely. Why would anyone waste time here when you can spend it on making money? Maybe that goes for her as well? Just saying...

                                                                                Mike

                                                                                Comment

                                                                                • baddog
                                                                                  So Fucking Banned
                                                                                  • Apr 2001
                                                                                  • 107089

                                                                                  #41
                                                                                  Originally posted by mightyjoe
                                                                                  I can access any of them.
                                                                                  From admin level, go to bottom of Complete Usage Statistics you will see "avail" add them up and you have your disk size.

                                                                                  go to System Information and you will find out everything else

                                                                                  With that info you should be able to go to your hosts site and figure out which plan is yours (except for b/w)

                                                                                  Comment

                                                                                  • Dirty F
                                                                                    Too lazy to set a custom title
                                                                                    • Jul 2001
                                                                                    • 59204

                                                                                    #42
                                                                                    Originally posted by DaLord
                                                                                    I've been on GFY for ages but don't follow it closely. I've been with the biggest in the business and at that time I still didn't follow GFY closely. Why would anyone waste time here when you can spend it on making money? Maybe that goes for her as well? Just saying...

                                                                                    Mike
                                                                                    You got a point for sure. But still even if you visit gfy every now and then you can't possibly miss all the threads about Webair "support".

                                                                                    Comment

                                                                                    • Diomed
                                                                                      Converting like it's 1999
                                                                                      • Jan 2009
                                                                                      • 6167

                                                                                      #43
                                                                                      Say what you will about Webair,

                                                                                      Gerard is good peoples.

                                                                                      Speaking of, I completely forgot about that killer virtual plan he offered me.. I need to hit him up this weekend.. damn.
                                                                                      10 years of experience in:

                                                                                      CHAT SALES - PAID TRAFFIC - CONVERSION - CREATIVES - CONSULTATION

                                                                                      Comment

                                                                                      • videoscribe
                                                                                        Banned by fatfoo
                                                                                        • Apr 2012
                                                                                        • 362

                                                                                        #44
                                                                                        Webair sucks - that doesn't sound good. It's not good that server is down. Ideal hosts have better uptime and better support. Good luck.
                                                                                        Banned by fatfoo

                                                                                        Comment

                                                                                        • splifchief
                                                                                          Registered User
                                                                                          • May 2012
                                                                                          • 34

                                                                                          #45
                                                                                          that sucks

                                                                                          Comment

                                                                                          • ContentPimp
                                                                                            Confirmed User
                                                                                            • Nov 2008
                                                                                            • 3184

                                                                                            #46
                                                                                            Originally posted by WebairMetz
                                                                                            Hello Tinafaye,


                                                                                            We didn't see the server offline for 12 hours, nor for 554 mins. It was down after midnight and then over the last 2 hours while we took the server offline to upgrade it.
                                                                                            ...oh really.. so are you implying a 3rd party, unbiased server monitor program like www.uptimerobot.com (rated by many sites as the best uptime monitor site online) is lying?

                                                                                            ..if pictures say a 1000 words then what do these say?

                                                                                            This shows total downtime my site was not accessible:



                                                                                            This shows what happened after the Indians stopped working the night shift who couldn't help me when I alerted them of the downtime and waited till you guys in the US (that know your stuff) started working...and then got my server back up after oh-so-many minutes of downtime.

                                                                                            Last edited by ContentPimp; 05-04-2012, 08:51 PM.
                                                                                            Blog Post Writing and Reviews are **2 cents per word** & Titles and Gallery Descriptions **1 cent per word**

                                                                                            We also write Pay Site Reviews, SEO and Mainstream text
                                                                                            www.contentpimp.info
                                                                                            Contact me on ICQ at 400792466

                                                                                            Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp

                                                                                            Comment

                                                                                            • AdultB2B
                                                                                              Adult Site Broker
                                                                                              • Apr 2007
                                                                                              • 1496

                                                                                              #47
                                                                                              Monitor

                                                                                              Originally posted by tinafaye
                                                                                              I use Pingdom

                                                                                              It's a good idea to use one or more of these services. I don't know about Up Time Robot, but Pingdom is free.

                                                                                              I've had real nice success for many years with Chris at Way3. If there's ever an issue it is handled quickly and personally by Chris. Very good service.
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                                                                                              Comment

                                                                                              • mightyjoe
                                                                                                Confirmed User
                                                                                                • Jun 2004
                                                                                                • 1395

                                                                                                #48
                                                                                                Originally posted by baddog
                                                                                                From admin level, go to bottom of Complete Usage Statistics you will see "avail" add them up and you have your disk size.

                                                                                                go to System Information and you will find out everything else

                                                                                                With that info you should be able to go to your hosts site and figure out which plan is yours (except for b/w)
                                                                                                thank you

                                                                                                Comment

                                                                                                • biskoppen
                                                                                                  Confirmed User
                                                                                                  • Mar 2003
                                                                                                  • 5809

                                                                                                  #49
                                                                                                  I would be so freaking pissed..
                                                                                                  Submit my videos to make bank, tons of 5 minute videos offered right here

                                                                                                  Comment

                                                                                                  • Denny
                                                                                                    Too lazy to set a custom title
                                                                                                    • Feb 2005
                                                                                                    • 17401

                                                                                                    #50
                                                                                                    Originally posted by biskoppen
                                                                                                    I would be so freaking pissed..
                                                                                                    me too... BTW: both sites in your sig are down.

                                                                                                    Comment

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