Originally Posted by CDSmith

Not true. I just had an issue with one of my mainstream boards, invision got back to me within an hour, Had to contact my host about a blocked IP in order to get the board issue resolved, and they got back to me within hours too. And this occured late Friday night.

And every time I've put a support ticket in to Techie Media for my adult sites they've gotten to it sometimes within 10-15 mins but never more than an hour. Even on weekends.

So there are exceptions, and exceptional companies out there.