Originally Posted by RuthB

Yes, we both have ICQ logs.

You came into this thread and accused me of ignoring your ICQ messages, even though I am the one who initially contacted you to try to assist you with your verification.

You stated in this thread that I contacted you, got your ID and then said 'one moment' and you didn't hear from me in a week. 'crickets chirping' etc.

The job I do for Paxum involves working with our clients and attracting new ones into our program. When someone makes a post on a forum stating that I basically ignored them, when in fact I did not, I believe it is my obligation to explain that situation so that other clients (and future clients) are aware that yes, their issues DO get listened to and acted upon.

...

You did not respond to my message regarding uploading a new ID.
...

In my post in this thread I did not accuse you of lying, I simply provided the facts of the situation. I did my best to help you, and your situation was resolved, and promptly.

Originally Posted by ICQ Log

PaxumRuth: Your business registration and address proof have been verified, but we need a picture ID
PaxumRuth: Can you provide a higher quality scan or photograph of the ID?

Raymor: I could if your system would let me. I high resolution scan is 4.8MB. Your system rejects anything over 4MB. I just uploaded a 1.5MB version, but that may be no better than the last reduced resoltuon one.
( chirp chirp)

Raymor: Eh I have to submit it again. Your system will accept only jpeg or png, not tiff. The png lesser quality and a larger file size, so hopegully you're OK with it.
( chirp chirp)

Raymor: I gota tell you, "we want a high res scan of a legal sized document, but won't accept more than 4MB" makes one nervous about the programmers who built the system that wants access to my bank account.
Raymor: These guys are clearly not experts by any stretch.
( chirp chirp)