Quote:
Originally Posted by RuthB
Hi raymor,
I'm very sorry you feel this is how I handled your query. I recall a different (and somewhat lengthier) conversation that I initiated on April 26th after I saw your GFY post saying that you were having difficulties getting verified. That conversation concluded on April 26th with me informing you that your Business reg and Proof of address were verified in our system, and that we only needed a higher quality Picture ID scan/photograph in order to verify your account. I asked you to message me once you uploaded it.
That was on April 26th and I did not hear from you again.
According to Paxum support, the last document you uploaded to our system was on April 26th.
On April 27th your Paxum account was verified and an email was issued to you confirming this.
Please login to your Paxum account now and look at the top and you will see that it shows Verified Status in Green.
I hope you will try out our service now that your account is verified. We do value your business and we appreciate your interest in signing up with us in the first place.
If you do have any queries, please feel free to hit me up. Sometimes ICQ/IM messages do get lost, so if you don't receive a prompt response, it's usually best to pop me a quick email and I'll make sure you get a reply.
Thanks,
Ruth  |
I came back this thread to give you kudos. Now I find you implying that I lied to this board. What could have been a bit of positive PR, you just turned into a little bit of libel.
You know ICQ keeps logs, don't you? Do I really have to post them? You did not respond to my last four or five messages. Your last message was you asking if I could upload another scan. I told you no, your system won't let me. Your response? None at all. I'm pretty sure you got at least one of my last five messages. The thing to do here is to apologize, not lie.
Had you simply posted saying the account had been approved the next day, that would have been fine. The reason I came back to this thread was to say it looks like the account WAS approved and to give you kudos for getting back to me this morning. Now instead of me praising you, you've got me considering whether I should request that you be banned based on you falsely accusing me of posting lies.
Our reputation for impeccable honesty over the last fifteen years is important to us, and for you to try to impugn my character rather than admit you got distracted is despicable.
Imperfect customer service we can deal with. Dishonesty is absolutely unacceptable.