Originally Posted by bigluv

Generally speaking I like paxum better than their competitors.

However, I was surprised to find out that their website is absolute shit, and their support sucks too.

When your site throws database/php errors, you have a problem, not me.
When your support ignores a report of the above, ITS YOUR PROBLEM.
When your ticket system doesn't allow email replies FOR CAN'T LOGIN PROBLEMS thats a problem because ONE NEEDS AUTHENTICATION TO ACCESS A TICKET.
When your contact form RESETS all its fields if you get the captcha wrong, THATS A PROBLEM.

I don't need a third world dirt foot to tell me I'm cutting and pasting wrong when the 'reset password' form doesn't work, because I freaking assure you, I AM NOT.

Now, can somebody at paxum fix your goddamn site already? THANK YOU.


EDIT: My ticket #, as far as I can tell because its not quoted in the fucking support email, is 148078. Please fire the fucking idiot who responded the first time.