Quote:
Originally Posted by livexxx
A graph might help. What changes are you implementing on these forms. What is your ongoing QA/refactoring? Assume you are doing PDCA. How come it took 12 months for the last figs to spike low, or were they a monthly one off? If you have some A/B or MVT perhaps that is skewing things, or some load issues.

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Hey Thanks for the graph LiveXXX that is very helpful and give us another perspective to consider

many thanks
