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Set up your own presubmission form so you can see what information people are submitting. Easy info to gather with a setup like NATS. Seeing names and e-mail addresses will help you determine how many of your submissions are actually legitimate versus garbage.
Your numbers certainly look "off", but without knowing exactly what people are typing in this month compared to last month, you don't have a full picture.
Furthermore, I'm not sure what the processor has to do with people filling out your form. Approvals, sure, filling out the form? Where is the connection? Assuming it's the same exact form.
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