While in Germany, a bank machine decided not to give me back my card so I had to request a new one from epass. You'd think this would be an extremely simple process.
After trying to decipher the heavy Jamaican accent of the person who answered my call, I verified all my info accurately. Then he asks 'and now the last 4 digits of your physical card?' - 'I don't have the card anymore, that's why I am calling you to request a new one'. 'Oh, I'm not sure we can help if you can't verify the card number'. Then I remember the number is shown in my account page so tell him 'Wait one moment I can login and check it in my account' to which he replies 'it won't show in your account only your virtual one will'.
LOL. Retard. Glad they are trained to know how their website works and what info it shows
Once I give him it to his surprise of 'oh really, it shows it?' he lets me know the fee for new card, etc...
He then tells me to call back Tuesday (with ticket number) to see if they were able to get me a new card issued or not. Then he said it might take 6 weeks to arrive so don't call back if I haven't received it until after 6 weeks!
I tell him 'how come when I needed a new card last year it took about 2.5 weeks?' his reply 'well we have a new option for $100 to get it faster, if not, we tell people 6 weeks so they don't call us'. LOL! Awesome answer.
The other part I find funny is to call back to make sure they have available cards to issue me on Tuesday? Why, did they suddenly run out?
Someone should make a Crank Yankers type website with clips of calls to epassporte support. You don't even have to crank them, they come up with the humor all by themselves
After trying to decipher the heavy Jamaican accent of the person who answered my call, I verified all my info accurately. Then he asks 'and now the last 4 digits of your physical card?' - 'I don't have the card anymore, that's why I am calling you to request a new one'. 'Oh, I'm not sure we can help if you can't verify the card number'. Then I remember the number is shown in my account page so tell him 'Wait one moment I can login and check it in my account' to which he replies 'it won't show in your account only your virtual one will'.
LOL. Retard. Glad they are trained to know how their website works and what info it shows
Once I give him it to his surprise of 'oh really, it shows it?' he lets me know the fee for new card, etc...
He then tells me to call back Tuesday (with ticket number) to see if they were able to get me a new card issued or not. Then he said it might take 6 weeks to arrive so don't call back if I haven't received it until after 6 weeks!
I tell him 'how come when I needed a new card last year it took about 2.5 weeks?' his reply 'well we have a new option for $100 to get it faster, if not, we tell people 6 weeks so they don't call us'. LOL! Awesome answer.
The other part I find funny is to call back to make sure they have available cards to issue me on Tuesday? Why, did they suddenly run out?
Someone should make a Crank Yankers type website with clips of calls to epassporte support. You don't even have to crank them, they come up with the humor all by themselves
I hope that was a joke or the 'Jet' really flew over you on that one!
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