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From my own experience, they've been the best web host out of all the different ones I've tried, I've had serious problems with other hosts, but Hostgator have been a breath of fresh air. Maybe it's because I discovered the live support option, that is the way to get things done with Hostgator. You can even get those guys to do coding for you.
I used to be with hosts who wouldn't reply to emails for 24 hours and didn't answer their phones. Whereas Hostgator has 24/7 live support, the most I've ever had to wait is just a few minutes.
Most the big hosts will offer 'Unlimited' but of course we know it's just a package name, it's not like Google or the BBC could be put there for $15 per month.
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