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She didn't send them the check, CCBill and Verotel sent the checks to ePayService, probably their US office.
Can't tell for Verotel, but you know that when a check amount is shown in the CCBill backend, you have to add another week before they actually mail it, right? Plus Verotel is a European company, so if it went to ePayServices US office it might take a while.
Did you use normal e-mail to contact ePayService? Or did you open a ticket? You should always use their ticket system, they usually answer within 24 hours.
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