Originally Posted by AdultEUhost

have you tried calling them? that seems quite long to be honest

From their site:

Sales:
email: [email protected]
phone: 1-877-888-3800

Support:
email: [email protected]
phone: 1-877-888-3800

Abuse:
email: [email protected]
phone: 1-877-888-3800

Noc:
[email protected]

Billing:
[email protected]

Our experienced technical staff is available around-the-clock to answer any specific questions that may arise.