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Tom_PM · 02-14-2012, 08:09 AM

First I would say that the employee was a dick for shrugging and muttering that the price should be up there on the menu. If I were the manager I wouldn't tolerate that more than once before correcting their manner towards the people who keep the store open and paychecks rolling in. Second, the manager should have noted that aspect of the situation FIRST and THEN if you were being aggressive asked you to stand down or please leave or whatever.

I also wouldnt want some random customer telling me what I should or shouldnt know at my job with aggression. But dealing with people like that is part of the gig in customer service. Customers get a free pass on that until it's way over the top in my book.

02-14-2012, 08:09 AM
Tom_PM Porn Meister Industry Role: Join Date: Feb 2005 Posts: 16,443	First I would say that the employee was a dick for shrugging and muttering that the price should be up there on the menu. If I were the manager I wouldn't tolerate that more than once before correcting their manner towards the people who keep the store open and paychecks rolling in. Second, the manager should have noted that aspect of the situation FIRST and THEN if you were being aggressive asked you to stand down or please leave or whatever. I also wouldnt want some random customer telling me what I should or shouldnt know at my job with aggression. But dealing with people like that is part of the gig in customer service. Customers get a free pass on that until it's way over the top in my book. __________________ 43-922-863 Shut up and play your guitar.