So far I've gone back to the beginning of May 2011. I'll continue further when I have time. But, to give another example. On May 1 2011 at 2:45 AM there was a free credit card sign up on my white label from user X, that same user X then made his first purchase of credits from the F4F website at 2:56 AM. A total of 11 minutes between my white label free credit card sign up and his first purchase on F4F.
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I think the Sales Department did what they were supposed to do in the correspondence with the OP; but we could and should have asked for more examples in that email exchange as it would have pointed the programmers directly to the problem (just as it did this morning). Another good lesson.
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The programmers never noticed the difference of 11 minutes, to a few hours, to a few days, repeatedly since...who the hell knows? At least May 1 2011 for now.