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Old 02-04-2012, 02:25 AM  
DWB
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Join Date: Jul 2003
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If it picks up a few extra sales here and there I'm all for it.

Other things I'd like to see CCbill do:

1) Set their system up to allow 1 click upgrades. I know they would never allow it to be that simple with a true 1 click, but they could do what Epoch does and have the member enter their email address for the upgrade, then boom! This could make a lot more money for everyone.

2) Bring their admin up to date. The last upgrade they did just brought them into 2002. It's so slow and awkward, I can't stand logging into it. It needs to be trimmed down and simplified.

3) Improve the quality of their chat support. Many of them tell you conflicting things and they are usually incorrect. I wouldn't be surprised if during off hours they outsource the chat to Philippines or India. It's that bad sometimes. I'd rather not have chat support at all than to have them give me wrong information all the time. There are some agents who I just disconnect from as soon as I see their name pop up because they are ALWAYS wrong.

4) Introduce a card. Program owners and affiliates would LOVE to have a CCbill card instead of wires and checks.
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