CCbill Web Verify....wow! not

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  • Ann-Angelcom
    Confirmed User
    • Feb 2004
    • 500

    #1

    CCbill Web Verify....wow! not

    When I saw the title of this email I got excited!! Wow CCbill is finally going to start verifying transactions to make sure they aren't fraudulent.....perhaps by setting up something like google has that actually texts the person's phone with the username or pin thereby verifying that they are indeed the person they say they are. Not allowing people to input false info does a great deal in
    1. preventing fraud
    2. deterring a user from stealing content with the purchased membership (which they do) since they now know we know who they are....in the real world.

    Does anyone else feel like ccbill should be doing more to help or am I alone?

    They make a ton of money from everyone but do little to help them protect their businesses. I may not know the answer. What I said above was just a thought not necessarily the way to go. I'm sure there are brighter minds out there who can come up with a simple solution to prevent fraud.

    But instead all we get is a system for a user to contact ccbill if a card is declined? Super! That should solve the real problem!

    Again it could be just me here thinking this stuff....maybe I'm wrong which is why I ask to see your views on this topic.
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  • BIGTYMER
    Junior Achiever
    • Nov 2004
    • 17066

    #2
    If I buy a pass to CumCoveredTeens I don't want ccbill calling me...

    Comment

    • spunky99
      Confirmed User
      • Jan 2004
      • 3462

      #3
      if u dont like ccbill's fraud prevention, then use a different processor.

      Comment

      • Shedevils
        Confirmed User
        • Jun 2010
        • 514

        #4
        Well it's another tool and that's good. If it makes more sales that's great.

        But porn is such an impulse buy and it's a rather private thing. If my card was declined for a porn purchase there is no way I would call anyone. Talking to anyone and particularly a woman at that time would be a fap block. I think the real way to make more sales is to have the whole process as painless and as streamlined as possible for the end user so he buys while still in the mood.

        Have to wait and see how it is implemented, as that will be what makes it work or not.

        Comment

        • vdbucks
          Monger Cash
          • Jul 2010
          • 2773

          #5
          Originally posted by Shedevils
          Well it's another tool and that's good. If it makes more sales that's great.

          But porn is such an impulse buy and it's a rather private thing. If my card was declined for a porn purchase there is no way I would call anyone. Talking to anyone and particularly a woman at that time would be a fap block. I think the real way to make more sales is to have the whole process as painless and as streamlined as possible for the end user so he buys while still in the mood.

          Have to wait and see how it is implemented, as that will be what makes it work or not.
          Phone verification doesn't need to be that involved...

          customer submits info
          payment processor sends unique code via sms
          customer enter's code
          transaction approved (if no other sec flags are hit)

          Could be done very similarly with an automated (robot) call...

          customer submits info
          payment processor calls phone and automated system gives unique code
          customer enter's code
          transaction approved (if no other sec flags are hit)

          Sure, it would make a few ways upon initial implementation but if it became the norm then it would work fine...

          Comment

          • Shedevils
            Confirmed User
            • Jun 2010
            • 514

            #6
            Originally posted by vdbucks
            Phone verification doesn't need to be that involved...
            Yeah I totally agree, but I just wanted the opportunity to say "fap block".

            Comment

            • Captain Kawaii
              So Fucking Banned
              • Oct 2007
              • 6748

              #7
              I think web verify is a good idea. There is no obligation for surfer to use it. Just gives them the choice. We have had members get rejected, wait 5 minutes then get accepted. personally I am glad ccbill is working to increase conversions. Thanks, ccbill.

              Comment

              • BIGTYMER
                Junior Achiever
                • Nov 2004
                • 17066

                #8
                Fap block!!

                Comment

                • buck30
                  Confirmed User
                  • Jun 2006
                  • 863

                  #9
                  Originally posted by BIGTYMER
                  If I buy a pass to CumCoveredTeens I don't want ccbill calling me...
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                  Comment

                  • bean-aid
                    So Fucking Banned
                    • Jun 2011
                    • 16493

                    #10
                    Originally posted by Captain Kawaii
                    I think web verify is a good idea. There is no obligation for surfer to use it. Just gives them the choice. We have had members get rejected, wait 5 minutes then get accepted. personally I am glad ccbill is working to increase conversions. Thanks, ccbill.
                    Exactly what I thought. Some times surfers *really* want to join but are turned down. I have many, many emails at my disposal to prove that. If they had the option to call and say "WTF", they likely would have and then likely been approved.

                    CCBill is on the right track with this one.

                    Comment

                    • Ann-Angelcom
                      Confirmed User
                      • Feb 2004
                      • 500

                      #11
                      When I said phone call I meant SMS or text. Sorry wasnt clear. But why is this not being done as priority??

                      Let's be realistic. No one is going to call ccbill if their card is declined. They will just move on anyway.

                      What we need is a tool to prevent fraud and theft. It's in everyone's best interest so why isn't it being done??
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                      Comment

                      • bean-aid
                        So Fucking Banned
                        • Jun 2011
                        • 16493

                        #12
                        Originally posted by Ann-Angelcom
                        When I said phone call I meant SMS or text. Sorry wasnt clear. But why is this not being done as priority??

                        Let's be realistic. No one is going to call ccbill if their card is declined. They will just move on anyway.

                        What we need is a tool to prevent fraud and theft. It's in everyone's best interest so why isn't it being done??
                        The email that was sent out was eluding to the fact that people who get declined, that wanted to join, now have the option presented to them on a decline page that will be automatically implemented by ccbill. That page will include a number. I 100% know that surfers that wanted to join a particular site and got rejected, some of them will then call that number and some of them will be accepted. The number is likely 5-10% increase in sales... imo.

                        Your stance on protecting piracy is better suited with another thread outside of what CCBill is currently offering. ***the email I got suggests this is not implemented yet but will be shortly***
                        Last edited by bean-aid; 02-03-2012, 09:33 PM.

                        Comment

                        • Ann-Angelcom
                          Confirmed User
                          • Feb 2004
                          • 500

                          #13
                          What I said was that I got excited when I saw the email ecause I assumed they finally woke up to a better fraud prevention method. I was disappointed to see this wasn't the case.
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                          Comment

                          • Ann-Angelcom
                            Confirmed User
                            • Feb 2004
                            • 500

                            #14
                            Ps the same person that would call ccbill to get approved is the same person that would message us asking if we have another payment method available. Nothing changes with this tool. They should be focusing on something bigger and better with all the money they earn from webmasters. Instead they added a customer support line? Lmao. So 2003. This is 2012.
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                            Comment

                            • Ann-Angelcom
                              Confirmed User
                              • Feb 2004
                              • 500

                              #15
                              Sorry just venting.
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                              • Ann-Angelcom
                                Confirmed User
                                • Feb 2004
                                • 500

                                #16
                                And ps these are the same people who called me a few months ago to ask why I think our charge back rates have increased. Lol. I was like isn't that your job? Why don't you tell me since you manage my logins my charges and my customers.
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                                Comment

                                • bean-aid
                                  So Fucking Banned
                                  • Jun 2011
                                  • 16493

                                  #17
                                  Originally posted by Ann-Angelcom
                                  And ps these are the same people who called me a few months ago to ask why I think our charge back rates have increased. Lol. I was like isn't that your job? Why don't you tell me since you manage my logins my charges and my customers.
                                  Take a breather... you are freaking out because CCBill actually listened to their clients. They are now offering a way for legitimate sales to process, it will only increase your sales.

                                  If you haven't figured it out yet adult transactions are very "high risk". So, that means the scrub is on. CCBill... now after years, and years, of processing... are offering a hands on solution to those that wanted to join and got rejected.

                                  It will only help increase sales.

                                  If you want to bitch about piracy... start a new thread.

                                  Comment

                                  • looky_lou
                                    Confirmed User
                                    • Mar 2003
                                    • 1771

                                    #18
                                    Originally posted by Ann-Angelcom
                                    And ps these are the same people who called me a few months ago to ask why I think our charge back rates have increased. Lol. I was like isn't that your job? Why don't you tell me since you manage my logins my charges and my customers.
                                    And you control and manage the product. If your product isn't good, charge backs increase which hurts the processor that has no control over your product.
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                                    • CHMOD
                                      Confirmed User
                                      • Jun 2003
                                      • 1697

                                      #19
                                      I think it is a very good move from CCBill. For years webmasters have been complaining about their Decline transactions rate

                                      They are now offering a nnew tool to reduce the decline transactions rate, I hope webmasters won't complain on that.
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                                      • Dirty F
                                        Too lazy to set a custom title
                                        • Jul 2001
                                        • 59204

                                        #20
                                        Originally posted by Ann-Angelcom
                                        What I said was that I got excited when I saw the email ecause I assumed they finally woke up to a better fraud prevention method. I was disappointed to see this wasn't the case.
                                        Just wondering, not gonna promote or anything, does Ann do hardcore in the members area?

                                        Comment

                                        • Joshua G
                                          dumb libs love censorship
                                          • Jul 2008
                                          • 8198

                                          #21
                                          why doesnt CCBill maintain active customer accounts, pre-loaded with payment info, so buyers can join in 1-2 clicks, like amazon or paypal? seems obvious & has been done for years by said examples.

                                          otherwise i have no problem with ccbill trying to increase conversions. no clue why the OP is so disappointed. what more should they do, especially in a business notorious for fraud.

                                          Plus the fact CCBill does not pass chargeback fees to clients, they can scrub as hard as they want.

                                          Comment

                                          • bean-aid
                                            So Fucking Banned
                                            • Jun 2011
                                            • 16493

                                            #22
                                            Originally posted by joshgirls
                                            why doesnt CCBill maintain active customer accounts, pre-loaded with payment info, so buyers can join in 1-2 clicks, like amazon or paypal? seems obvious & has been done for years by said examples.

                                            otherwise i have no problem with ccbill trying to increase conversions. no clue why the OP is so disappointed. what more should they do, especially in a business notorious for fraud.

                                            Plus the fact CCBill does not pass chargeback fees to clients, they can scrub as hard as they want.
                                            they do 1 click... it took hours and hours for me to figure that out but they do...

                                            Comment

                                            • DWB
                                              Registered User
                                              • Jul 2003
                                              • 31779

                                              #23
                                              If it picks up a few extra sales here and there I'm all for it.

                                              Other things I'd like to see CCbill do:

                                              1) Set their system up to allow 1 click upgrades. I know they would never allow it to be that simple with a true 1 click, but they could do what Epoch does and have the member enter their email address for the upgrade, then boom! This could make a lot more money for everyone.

                                              2) Bring their admin up to date. The last upgrade they did just brought them into 2002. It's so slow and awkward, I can't stand logging into it. It needs to be trimmed down and simplified.

                                              3) Improve the quality of their chat support. Many of them tell you conflicting things and they are usually incorrect. I wouldn't be surprised if during off hours they outsource the chat to Philippines or India. It's that bad sometimes. I'd rather not have chat support at all than to have them give me wrong information all the time. There are some agents who I just disconnect from as soon as I see their name pop up because they are ALWAYS wrong.

                                              4) Introduce a card. Program owners and affiliates would LOVE to have a CCbill card instead of wires and checks.

                                              Comment

                                              • GARY LEE
                                                Confirmed User
                                                • Aug 2007
                                                • 600

                                                #24
                                                One of my primary duties at xbiz and internext was to find a secondary processor to cascade to from ccbill. I love my ccbill but they do tend to be too picky and I have tons of customers who get declined. I found the company that I wanted to cascade to but I find myself now wanting to wait and see just how ccbill handles this.
                                                Looks like epoch will be on my waiting list now since that is the one I picked.
                                                Let's try this ccbill! Show me your stuff!
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                                                Comment

                                                • bean-aid
                                                  So Fucking Banned
                                                  • Jun 2011
                                                  • 16493

                                                  #25
                                                  Originally posted by GARY LEE
                                                  One of my primary duties at xbiz and internext was to find a secondary processor to cascade to from ccbill. I love my ccbill but they do tend to be too picky and I have tons of customers who get declined. I found the company that I wanted to cascade to but I find myself now wanting to wait and see just how ccbill handles this.
                                                  Looks like epoch will be on my waiting list now since that is the one I picked.
                                                  Let's try this ccbill! Show me your stuff!
                                                  Why are you waiting? You know they still scrub... what are you waiting for...

                                                  Comment

                                                  • Mutt
                                                    Too lazy to set a custom title
                                                    • Sep 2002
                                                    • 34431

                                                    #26
                                                    Originally posted by joshgirls
                                                    why doesnt CCBill maintain active customer accounts, pre-loaded with payment info, so buyers can join in 1-2 clicks, like amazon or paypal? seems obvious & has been done for years by said examples.

                                                    otherwise i have no problem with ccbill trying to increase conversions. no clue why the OP is so disappointed. what more should they do, especially in a business notorious for fraud.

                                                    Plus the fact CCBill does not pass chargeback fees to clients, they can scrub as hard as they want.
                                                    CCBILL does have 1 click upsells/upgrades - for a long time. Problem is they don't do a good job letting clients know about it and helping them implement it. With the insane money CCBILL makes they should have their in house programmers available to clients to implement the features CCBILL does have.
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                                                    Comment

                                                    • 12clicks
                                                      Too lazy to set a custom title
                                                      • Jan 2001
                                                      • 19813

                                                      #27
                                                      If CCBill came out and told you they'd wipe your ass for you people would complain about the paper they used
                                                      I'm not a dinosaur, I'm a crocodile. I've seen dinosaurs come and go and I'm left unimpressed.

                                                      Comment

                                                      • Adam X
                                                        Now Giving 1 Fuck Daily
                                                        • Apr 2002
                                                        • 2493

                                                        #28
                                                        I'll take fap block for $1000 alex

                                                        but hey if a guy wants to call in, let'em.. especially if this shit actually works better than cascading.. somehow I doubt it, they haven't shown stats on that yet right? just sayin..
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                                                        Comment

                                                        • sojproductions
                                                          Confirmed User
                                                          • Aug 2006
                                                          • 2160

                                                          #29
                                                          Originally posted by Shedevils
                                                          Yeah I totally agree, but I just wanted the opportunity to say "fap block".
                                                          And you were right to say it! 'excuse me, i want to fap but my card was declined, can you help?' - it aint gonna happen, it's a double embarrassment, ive got a hardon and no money haha!
                                                          ICQ: 404-159-022

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                                                          • arock10
                                                            Confirmed User
                                                            • Jan 2006
                                                            • 6217

                                                            #30
                                                            Originally posted by Ann-Angelcom
                                                            When I saw the title of this email I got excited!! Wow CCbill is finally going to start verifying transactions to make sure they aren't fraudulent.....perhaps by setting up something like google has that actually texts the person's phone with the username or pin thJereby verifying that they are indeed the person they say they are. Not allowing people to input false info does a great deal in
                                                            1. preventing fraud
                                                            2. deterring a user from stealing content with the purchased membership (which they do) since they now know we know who they are....in the real world.

                                                            Does anyone else feel like ccbill should be doing more to help or am I alone?

                                                            They make a ton of money from everyone but do little to help them protect their businesses. I may not know the answer. What I said above was just a thought not necessarily the way to go. I'm sure there are brighter minds out there who can come up with a simple solution to prevent fraud.

                                                            But instead all we get is a system for a user to contact ccbill if a card is declined? Super! That should solve the real problem!

                                                            Again it could be just me here thinking this stuff....maybe I'm wrong which is why I ask to see your views on this topic.
                                                            I disagree plus I'm sure there are people without cell phones still
                                                            Sup

                                                            Comment

                                                            • ruff
                                                              I have a plan B
                                                              • Aug 2004
                                                              • 5507

                                                              #31
                                                              I think it is a good program. Can't hurt. Having said that, I won't be using it simply because I use cascading billing otherwise I'd leave it active. Personally I think the credit card companies could implement features like Visa Verify on adult transactions if they wanted to. I also think there is technology available for other means of protection. I don't think they want to do it because they make more money keeping everything in a "high risk" category. They can fuck webmasters and clients at the same time and that is what porn is all about, getting fucked.

                                                              I was not here and I did not say that.
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                                                              Comment

                                                              • V_RocKs
                                                                Damn Right I Kiss Ass!
                                                                • Nov 2003
                                                                • 32449

                                                                #32
                                                                Hello, you or somebody from this home tried purchasing a membership to Bareback Trannies. We would like to help you with your denied transaction.

                                                                Comment

                                                                • MrDeiz
                                                                  • May 2008
                                                                  • 9802

                                                                  #33
                                                                  CCBill, turn that thing off
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                                                                  • bean-aid
                                                                    So Fucking Banned
                                                                    • Jun 2011
                                                                    • 16493

                                                                    #34
                                                                    Originally posted by MrDeiz
                                                                    CCBill, turn that thing off
                                                                    I have a different opinion of that call verify thing now.

                                                                    It is actually a harder scrub and making legit sales call in to verify. It is not processing the *questionable* to turn into a sale... it is taking the legit and pissing them off.

                                                                    I take back all my statements in this thread...

                                                                    CCBill... get your shit together! WTF is going on?

                                                                    Comment

                                                                    • freecartoonporn
                                                                      Confirmed User
                                                                      • Jan 2012
                                                                      • 7683

                                                                      #35
                                                                      i dont have / use cell phone.

                                                                      and i dont like the idea, that oldfucksyoungs texting me.
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                                                                      • sojproductions
                                                                        Confirmed User
                                                                        • Aug 2006
                                                                        • 2160

                                                                        #36
                                                                        it needs disabling, scrubbing harder is not going to help any of us, a very small percentage of customers will use the services, most won't. and why does it have to be a phone call, chat window would get more use.
                                                                        ICQ: 404-159-022

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                                                                        • Lloyd_CCBill
                                                                          Registered User
                                                                          • Feb 2004
                                                                          • 48

                                                                          #37
                                                                          Hi Everyone,

                                                                          I posted a response to concerns about our "Web Verify" feature in a different thread: http://gfy.com/showpost.php?p=18967665&postcount=10

                                                                          I think the underlying concern in this thread is that we modified our scrub to be harsher or more strict after releasing the feature, but that simply is not the case. We released the "Web Verify" feature in response to client and affiliate demand for a softer scrub and as a mechanism to increase new transaction approvals. We did not modify VScrub settings after releasing "Web Verify".

                                                                          We sincerely apologize for all the confusion surrounding this release. Our intentions were to address our client and affiliate needs yet we somehow missed that mark by sending an inappropriate message. We are taking a lot of things into consideration after receiving such negative response surrounding "Web Verify" and we are considering allowing clients to disable the feature on a case-by-case basis. However, the "Web Verify" feature will remain enabled on all CCBill accounts until we reach a decision to allow the feature to be disabled.

                                                                          I encourage anyone that has additional questions and concerns to either post them here or contact our support department directly.



                                                                          .
                                                                          Lloyd Briggs
                                                                          Director of Client Support
                                                                          CCBill, LLC
                                                                          [email protected]
                                                                          O: (480) 449.7751 ext. 251
                                                                          C: (623) 703.8486
                                                                          ICQ: 226130819

                                                                          Comment

                                                                          • SwirlsGirl
                                                                            So Fucking Banned
                                                                            • Feb 2006
                                                                            • 2067

                                                                            #38
                                                                            Originally posted by beaner
                                                                            I have a different opinion of that call verify thing now.

                                                                            It is actually a harder scrub and making legit sales call in to verify. It is not processing the *questionable* to turn into a sale... it is taking the legit and pissing them off.

                                                                            I take back all my statements in this thread...

                                                                            CCBill... get your shit together! WTF is going on?
                                                                            well god damn! My man Beaner has spoken!

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                                                                            Comment

                                                                            • Look Chang
                                                                              Voyeur
                                                                              • Sep 2010
                                                                              • 18256

                                                                              #39
                                                                              CCBill "Web Verify" feature is destined to native English speakers, but, fortunately, the adult business is not limited to the North American continent.

                                                                              What about the vast majority of inhabitants of this planet who are not English proficient enough to be understood in a phone call with an American interlocutor???

                                                                              That's my case and it's also the case of many members or potential members of our sites and that's precisely this kind of people whose credit card are frequentely denied by CCBill scrub.

                                                                              We use a cascading billing option with CCBill as our first payment processor and Epoch as our second processor. It's amazing to note that a big percentage of the transactions denied at "pre-authorization" by CCBill are accepted by Epoch and that, AT THE END, the final percentage of chargebacks is inferior with Epoch than with CCBill???

                                                                              I guess that there could be some improvement in the CCBill so called "scrub" but to ask people to call CCBill to verify their credit card is definitively not an option for a few billions of potential customers located in the rest of the world.

                                                                              Comment

                                                                              • DamianJ
                                                                                Too lazy to set a custom title
                                                                                • Jul 2006
                                                                                • 15808

                                                                                #40
                                                                                Originally posted by Look Chang
                                                                                We use a cascading billing option with CCBill as our first payment processor and Epoch as our second processor. It's amazing to note that a big percentage of the transactions denied at "pre-authorization" by CCBill are accepted by Epoch and that, AT THE END, the final percentage of chargebacks is inferior with Epoch than with CCBill???
                                                                                Switch your primary to Epoch. Their throughput it better, their rebills are better and their chargebacks are lower.

                                                                                Comment

                                                                                • pornguy
                                                                                  Too lazy to set a custom title
                                                                                  • Mar 2003
                                                                                  • 62912

                                                                                  #41
                                                                                  Having any sort of verify like that will cut sales in half instantly.

                                                                                  I for one do not own a cell phone and my wife and I both work at our home office together, so any sort of call she might get. Lots of people have similar situations.

                                                                                  There are other ways to do it, like finger print assigned to a credit card. The readers are cheap and available in best buy I believe.
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                                                                                  • BareBacked
                                                                                    Confirmed User
                                                                                    • Feb 2007
                                                                                    • 3685

                                                                                    #42
                                                                                    Why would anyone use one processor in this day and age ?
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