Quote:
Originally Posted by Paul Markham
Seriously you are stupid.
Unless you are so big and employ the people under you with the knowledge, you need to know what people want. So lets just look at a few examples. And think of when they started.
Did Mark Zuckerberg understand the idea of people wanting to communicate with each other?
Did Bill Gates understand the concept of the programs people wanted?
Did Steve Job understand the idea of the PC people wanted?
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Of course you need to understand what the customer wants. That never changes and is true for any business. However, it doesn't require that any real portion of employees understand.
It's not like it takes an office full of people who have been doing something for 20 years to understand. A product is a product. Marketing is marketing. Management is management. Sales is sales. A service is a service etc.
Did Mark Zuckerberg understand? Doubtful... he started doing something as a kid in college and it took off because of myspace decline and the exclusive nature of the site and for a myriad of reasons that have little to do with filling a need or having some innate understanding of how people want to communicate. That need was always being filled by other sites and mediums of digital communication before facebook.
Did Bill Gates understand? Well... I think many would argue "no". DDOS was ordered by IBM... which launched Microsoft. Windows and Microsoft's bloated products have been successful for the most part, because they are forced on people and because they maintained a monopoly for 3 decades.
Did Steve Jobs understand? Sure, he proved time and time again to be a true visionary to bring people what they want, before they understood what they wanted.