IMPORTANT: Amazon messed up our files - you MUST DO MANUAL TP UPDATE ASAP!
This morning phone ringed, I woke up and it was kildoozer. We had major problem and we still have it!
Amazon somehow managed to screw up our account and now instead of "bucket-folder which is actually url for ScriptPulse update files" belongs to SOMEONE ELSE!
I've spent entire day on telephone(over 300$ of phone bill) with their "support", 2 hours I was on 2 phones in same time. After 500 checks of our account, repetitive spelling of username, verification of all possible data, explaining how we have many clients who can be affected by this their support told me: "We can not do anything about it, bucket is not in your account - it will take weeks till U get it back."
I gave them all info, I shown them our script, explained them how system works, told them billing info, username, passwords, spoken with 15 people over there. It was just forward/forward till finally they told me it can't be solved. I am writing this intro to tell you how disappointed I am with amazon s3 hosting, how they could solve this in 1 minute, they can see all in front of them and they simply DON'T care. This was my lesson obviously, and probably it will hurt our business a lot - but I learned one thing -> never host where U can't control it. PERIOD!
I don't understand what we done wrong but last 2 months it is nightmare for us. First we had issue with our hoster, then amazon services messed files on 1.1.2012. and then today again we lost url. Fuckin incredible. I was so happy yesterday after I saw new algo we are preparing for some time now. I was so happy yesterday to se first screenshots of TP2 go live. I was so sad today I can't do SHIT because they DON'T CARE!
Anyway, solution is simple. Now we will host update files on MANY servers and if something wrong it cant be wrong on ALL of them. Since servers are ours we can change what is broken easily.
All users must update ASAP their scripts doing following:
1) Download this file
http://www.scriptpulse.com/tpupdater.zip
2) Extract and upload file to "tp" folder
3) Run updater in your script or run file directly calling url http://www.yoursite.com/tp/tpupdater.php
That would be all, I know it's pain in the ass to do this manually, but this is only time we asked you to do something manually. After all we brought web update to Trade Scripts Smiley.
New installations are not affected since new installer from new location is already out.
If there are any issues U can contact [email protected](me) or [email protected](kildoozer). If U are too lazy we will even do update for you just send us ftp and tp logins.
I really hope guys U understand this is not our fault, we did our best. Sometimes simply it's not all in our hands. Lesson learned, we continue to improve and looking forward to TP2 release ASAP(it will be free to update).
Comments, suggestions?
Original thread on our support forum: http://forum.scriptpulse.com/index.p...ic,1433.0.html
Amazon somehow managed to screw up our account and now instead of "bucket-folder which is actually url for ScriptPulse update files" belongs to SOMEONE ELSE!
I've spent entire day on telephone(over 300$ of phone bill) with their "support", 2 hours I was on 2 phones in same time. After 500 checks of our account, repetitive spelling of username, verification of all possible data, explaining how we have many clients who can be affected by this their support told me: "We can not do anything about it, bucket is not in your account - it will take weeks till U get it back."
I gave them all info, I shown them our script, explained them how system works, told them billing info, username, passwords, spoken with 15 people over there. It was just forward/forward till finally they told me it can't be solved. I am writing this intro to tell you how disappointed I am with amazon s3 hosting, how they could solve this in 1 minute, they can see all in front of them and they simply DON'T care. This was my lesson obviously, and probably it will hurt our business a lot - but I learned one thing -> never host where U can't control it. PERIOD!
I don't understand what we done wrong but last 2 months it is nightmare for us. First we had issue with our hoster, then amazon services messed files on 1.1.2012. and then today again we lost url. Fuckin incredible. I was so happy yesterday after I saw new algo we are preparing for some time now. I was so happy yesterday to se first screenshots of TP2 go live. I was so sad today I can't do SHIT because they DON'T CARE!
Anyway, solution is simple. Now we will host update files on MANY servers and if something wrong it cant be wrong on ALL of them. Since servers are ours we can change what is broken easily.
All users must update ASAP their scripts doing following:
1) Download this file
http://www.scriptpulse.com/tpupdater.zip
2) Extract and upload file to "tp" folder
3) Run updater in your script or run file directly calling url http://www.yoursite.com/tp/tpupdater.php
That would be all, I know it's pain in the ass to do this manually, but this is only time we asked you to do something manually. After all we brought web update to Trade Scripts Smiley.
New installations are not affected since new installer from new location is already out.
If there are any issues U can contact [email protected](me) or [email protected](kildoozer). If U are too lazy we will even do update for you just send us ftp and tp logins.
I really hope guys U understand this is not our fault, we did our best. Sometimes simply it's not all in our hands. Lesson learned, we continue to improve and looking forward to TP2 release ASAP(it will be free to update).
Comments, suggestions?
Original thread on our support forum: http://forum.scriptpulse.com/index.p...ic,1433.0.html
Comment