Originally Posted by AAB

I found lack of professionalism on behalf of the sales team unacceptable. When hit with a pre-sale question, I was told they would look into it and someone would get back to me the following day. The getting back to me consisted of the ticket being marked as "Resolved" with no response provided. Professional etiquette would dictate that even if they found they couldn't accommodate my specific needs, they should at least respond by saying that at this time we're not a suitable match.