Originally Posted by 6South

Not trying to be a dick here but YOU are responsible for maintaining current backups of your data. If it's valuable enough to ask your host to try and recover it for you (which may not be possible or could take a week or more - cloning a bad drive almost never works) then a daily backup solution would have been worth having.

Unless your host provides a backup solution w/ your package they are NEVER responsible for your data, you are. Hardware fails, this is a fact of life you need to plan for.

I'd get a modern server without IDE drives and add a backup solution. If you had daily backups you could have been back up and running in no time. I know people love to blame hosts and ask for all kinds of compensation in these situations but the only thing I see them doing wrong is failing to manage your expectations.