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I had similar problems to this with my previous host, what annoyed me the most is when you are sat around waiting for hours only to find out they haven't even started on what they are supposed to be doing - it's like they don't give a crap about you as a client. If you feel that someone was busting their balls on their end to help you out then all is good, but shitty service is shitty service. I feel your pain bro.
Give nationalnet a try, they will never let you down when it comes to support and ensuring their systems run as they should
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