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Just thought I would post another follow-up on this particular incident.
Had the server up and running again with plans to move everything in January when things quieted down a bit and I had time to get things done. Received a warning message yesterday that the *new* hard drive that they installed failed and is unrecoverable.
Server account cancelled... setting up a new server on a new host and using my backups to get things back up and running
Fucking unbelievable. My recommendation... avoid QuadraNet at all costs!
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