Refund and Charback at ccbill - GoFuckYourself.com - Adult Webmaster Forum

X

pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#1

Refund and Charback at ccbill

11-10-2011, 07:24 AM

Today, i saw 2 new refound at ccbill.
I had already 2 chargebacks for the same transaction...

Problem: there is only 3 transactions, so there is something wrong, somewhere ...

me ?

2011-08-24 08:29:48 Recurring
2011-09-23 00:00:00 Rebill
2011-10-23 00:00:00 Rebill

2011-11-10 00:36:13 Chargeback
2011-11-10 00:36:30 Chargeback

2011-11-01 13:56:50 Refund
2011-11-01 13:57:07 Refund

2+2=4
3 is not 4
and the first transaction is probably too old to refund...

Last edited by pornmasta; 11-10-2011, 07:26 AM.
Tags: None
Chosen

VIPPay.com | AdultWebSponsors.com

Join Date: Aug 2001

Posts: 63151
Share

Post
#2

11-10-2011, 07:32 AM

Have you tried to ask CCBill?
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#3

11-10-2011, 07:36 AM

ccbill is not online now.
I asked them about the refunds.

I had these refunds, then nearly no sales during a week... with 2000 hits per days...
Right now, with these cancelations, i make $50 with 19000 hits...

I asked to my sponsor and they asked me to mail them because for the moment, they don't understand what i mean...

Last edited by pornmasta; 11-10-2011, 07:37 AM.
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#4

11-10-2011, 07:40 AM

Also if a transaction is too old to be canceled i wonder who has to pay...
the affiliate ?
Comment
CCBILL_James

Registered User

Join Date: May 2009

Posts: 92
Share

Post
#5

11-10-2011, 07:55 AM

Originally posted by pornmasta

Today, i saw 2 new refound at ccbill.
I had already 2 chargebacks for the same transaction...

Problem: there is only 3 transactions, so there is something wrong, somewhere ...

me ?

2011-08-24 08:29:48 Recurring
2011-09-23 00:00:00 Rebill
2011-10-23 00:00:00 Rebill

2011-11-10 00:36:13 Chargeback
2011-11-10 00:36:30 Chargeback

2011-11-01 13:56:50 Refund
2011-11-01 13:57:07 Refund

2+2=4
3 is not 4
and the first transaction is probably too old to refund...

Morning Pornmasta,

I would be happy to look into this for you, please hit me up. We are available 24/7 and can always be reached at the following number 1.800.510.2859 and email [email protected]

CCBill Merchant and Affiliate Support
US Phone: 800-510-2859
International Phone: 00-1-855-588-3585
Email: adminsupport at ccbill.com
Live chat: click the top right corner of the Admin Portal login page
Comment
Jack Sparrow

Almost goners..

Join Date: May 2008

Posts: 11420
Share

Post
#6

11-10-2011, 08:03 AM

Originally posted by pornmasta

ccbill is not online now.
I asked them about the refunds.

I had these refunds, then nearly no sales during a week... with 2000 hits per days...
Right now, with these cancelations, i make $50 with 19000 hits...

I asked to my sponsor and they asked me to mail them because for the moment, they don't understand what i mean...

Ccbill is always online.
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#7

11-10-2011, 08:37 AM

Originally posted by Jack Sparrow

Ccbill is always online.

i mean the guy i have on my icq list

(it is ccbill james)

Last edited by pornmasta; 11-10-2011, 08:39 AM.
Comment
iSpyCams

Amateur Gynecologist

Join Date: May 2009

Posts: 4436
Share

Post
#8

11-10-2011, 08:51 AM

If a customer requests and receives a refund, and at the same time charges back via the bank it is possible for his transaction to be credited twice.

This is why you should never refund someone who is already in contact with their bank disputing the transaction. Sometimes, depending on the financial institutions involved you can retrieve the chargeback funds after proving you already issued a refund, assuming not much time has passed.

Sometimes chargeback transactions take time to show up in the system, so it is possible to refund a customer who has already charged back and you just don't know it yet.

- As soon as I think up a good sig it's going here.
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#9

11-10-2011, 09:11 AM

i'm waiting for ccbill's answer...
but i'm not responsible for these refunds and chargebacks, so i don't know why i should pay twice...
Comment
TeenCat

Too lazy to set a koala

Join Date: Jan 2007

Posts: 16131
Share

Post
#10

11-10-2011, 09:18 AM

it is because of your sig

6bot / Coming again very soon!
Svit Zlin Radio 24/7!
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#11

11-10-2011, 09:37 AM

more than 1 hour later... still no answer on icq while someone is supposed to be online...
Comment
CCBILL_James

Registered User

Join Date: May 2009

Posts: 92
Share

Post
#12

11-10-2011, 09:53 AM

Originally posted by pornmasta

more than 1 hour later... still no answer on icq while someone is supposed to be online...

Hi Pornmasta,

What ICQ number are you showing in your contact list? I'm currently showing it's been active and available since I arrived this morning at 6am phx time, and I want to make sure you have our correct contact info. In case there are any issues with ICQ I'm also in the office at this time if you would like to call 1.800.510.2859.

CCBill Merchant and Affiliate Support
US Phone: 800-510-2859
International Phone: 00-1-855-588-3585
Email: adminsupport at ccbill.com
Live chat: click the top right corner of the Admin Portal login page
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#13

11-10-2011, 09:59 AM

so i read on icq that i have to pay... for something that i don't handle... grrr
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#14

12-15-2011, 04:26 AM

So today, a new chargeback for the same transaction (same transaction id).

Easy way to make money...
refund and chargeback in the same time...
Comment
lagcam

Confirmed User

Join Date: Jul 2007

Posts: 2890
Share

Post
#15

12-15-2011, 04:36 AM

Originally posted by pompousjohn

If a customer requests and receives a refund, and at the same time charges back via the bank it is possible for his transaction to be credited twice.

This is why you should never refund someone who is already in contact with their bank disputing the transaction. Sometimes, depending on the financial institutions involved you can retrieve the chargeback funds after proving you already issued a refund, assuming not much time has passed.

Sometimes chargeback transactions take time to show up in the system, so it is possible to refund a customer who has already charged back and you just don't know it yet.

This is correct which is why you should never really refund a transaction that is over 8 hours old as this is normally the only safe time. If ccbill refunded outside of this window then they should explain themselves. They know as well as anybody what can happen, but don't hold your breath for an explanation other than the polite form of "shit happens".

When this happened to me, I told them to explain to the customer's bank/card issuer that a refund had already been issued and to ask for one of the amounts back to clear the accounting, but they said they couldn't do that.

Working Cam site for sale - NOT affiliate.
Comment
bean-aid

So Fucking Banned

Join Date: Jun 2011

Posts: 16493
Share

Post
#16

12-15-2011, 04:44 AM

CCBill can blacklist the guys email so he can't sign up for any CCBill sites.

People are fierce with their money. They think since they pay for internet, why should they pay for a website. Or their drunk when they signed up and convince themselves the page they entered CC info was misleading and they did not think they would get charged.

So they wake up, run to their computer, check their bank statement and see the charge. Most likely they spend all day calling the bank, going to the bank, and demanding a charge back for fraudulent transaction.

In addition, they call CCBill and demand a refund while yelling at the rep.

That's just how people are.
Comment
bean-aid

So Fucking Banned

Join Date: Jun 2011

Posts: 16493
Share

Post
#17

12-15-2011, 05:01 AM

Originally posted by pornmasta

2011-08-24 08:29:48 Recurring
2011-09-23 00:00:00 Rebill
2011-10-23 00:00:00 Rebill

So in your case guy didn't realize it was recurring charge so calls the bank, yells at CCBill rep, etc.

Happens all the time unfortunately.
Comment
journalism

Confirmed User

Join Date: Mar 2011

Posts: 395
Share

Post
#18

12-15-2011, 05:12 AM

Thats life so just move on!
Comment
BIGTYMER

Junior Achiever

Join Date: Nov 2004

Posts: 17066
Share

Post
#19

12-15-2011, 05:18 AM

Hanging out with SwirlsGirl is rubbing off on you beaner.
Comment
Bladewire

StraightBro

Join Date: Aug 2003

Posts: 56220
Share

Post
#20

12-15-2011, 06:04 AM

Originally posted by BIGTYMER

Hanging out with SwirlsGirl is rubbing off on you

|
|
|
|
|
|
|
|
|
|
|
|

Last edited by Bladewire; 12-15-2011, 06:09 AM. Reason: QFT

Skype: CallTomNow
Comment
ArsewithClass

So Fucking Banned

Join Date: Mar 2007

Posts: 7957
Share

Post
#21

12-15-2011, 07:46 AM

Originally posted by pompousjohn

If a customer requests and receives a refund, and at the same time charges back via the bank it is possible for his transaction to be credited twice.

Sometimes chargeback transactions take time to show up in the system, so it is possible to refund a customer who has already charged back and you just don't know it yet.

Originally posted by pornmasta

So today, a new chargeback for the same transaction (same transaction id).

Easy way to make money...
refund and chargeback in the same time...

Wow, this is new to me & a very risky situation... Damn thieving arseholes

Pornmasta, you getting some money back into your account from the chargeback?
Comment
pornmasta

Too lazy to set a custom title

Join Date: Jun 2006

Posts: 19814
Share

Post
#22

12-15-2011, 11:25 AM

Originally posted by ArsewithClass

Pornmasta, you getting some money back into your account from the chargeback?

no, i am an affiliate, for the moment i lost $44, but i'm waiting for the last refund
Comment

Previous template Next

Working...