Quote:
Originally Posted by pompousjohn
If a customer requests and receives a refund, and at the same time charges back via the bank it is possible for his transaction to be credited twice.
This is why you should never refund someone who is already in contact with their bank disputing the transaction. Sometimes, depending on the financial institutions involved you can retrieve the chargeback funds after proving you already issued a refund, assuming not much time has passed.
Sometimes chargeback transactions take time to show up in the system, so it is possible to refund a customer who has already charged back and you just don't know it yet.
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This is correct which is why you should never really refund a transaction that is over 8 hours old as this is normally the only safe time. If ccbill refunded outside of this window then they should explain themselves. They know as well as anybody what can happen, but don't hold your breath for an explanation other than the polite form of "shit happens".
When this happened to me, I told them to explain to the customer's bank/card issuer that a refund had already been issued and to ask for one of the amounts back to clear the accounting, but they said they couldn't do that.